Arranger/Conductor - Pt 3D/W - Ghm Kelvin Grove

5 days ago

Brisbane, Queensland, Australia Invocare Full time

If you have a genuine desire to help people and families in their time of need, then this could be the career path you have been looking for.

The Arranger/Conductor is responsible for:
Arranging Funerals
- Identify service requirements with sensitivity to client grief, beliefs, traditions, rituals and special requests
- Maintain knowledge of products and services and offer these to satisfy funeral service needs
- Develop and communicate the funeral plan to the client
- Complete documentation, establish a client contract and explain costs and payment terms
- Liaise with service providers, such as clergy, florist, newspapers and other suppliers
- Respond to client requests, concerns, complaints and unforeseen circumstances

Conducting Funerals
- Prepare, direct, coordinate and monitor all aspects of the funeral aligned to the funeral plan and InvoCare policies and quality standards
- Conduct procedures with client sensitivity (grief, beliefs, traditions/rituals, requests)
- Be familiar with and check accuracy of all documentation for burials and cremations.
- Coordinate, instruct and monitor the funeral team throughout the funeral process
- Monitor vehicle and equipment, use, cleanliness and needs
- Ensure the safety of the funeral team, family and guests is assessed and risk plans implemented

To be successful in this role all that is required is:

- Demonstrated ability to deliver exceptional customer service
- Ability to deliver a standard of care for our client families with sensitivity and empathy
- Strong emotional intelligence and multi-cultural awareness
- Current unrestricted drivers' license.
- Strong attention to detail, oral and written communication and an ability to follow direction

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