Customer Service Assistant

2 weeks ago

Melbourne, Victoria, Australia Moddex Full time

**MODDEX- where "Everything Fits"**

Moddex is officially named **#6 BEST WORKPLACE 2021**, Australia (small business) and recognized as a _Great Place to Work, 2020 & 2021_ by Great Place to Work and our employees

Moddex is an innovative organisation and Australasia's leading manufacturer of modular handrail and balustrade systems, located in Australia and New Zealand.

Working for Moddex is not just about our unique products and solutions, that fit so well together. It is also about how we fit together as a company - as people working in a team. All the elements of a project connected from start to finish and beyond with every one of us having an important part to play.

A unique opportunity now exists for **Customer Service Assistant** to work at Moddex located in **Boronia VIC **on a **Full-Time **basis.

**Some Key Responsibilities and Tasks Include**:

- Take incoming calls and web enquiries from repeat customers
- Take incoming calls from Architects with queries on our products
- Assist walk-in clients
- Participate in Tele Sales campaigns (Outbound calling)
- Assist project consultants with take offs, mark ups and quoting when required
- Assist the Estimator with Tender overflow
- Complete supplier registration paperwork, and tender submission forms where required
- Keep opportunities and tasks in the CRM clean and up to date
- Any other support tasks that may come up from time to time
- Assist project managers with preparing SWMS and project paperwork such as Warranties etc
- Assist with organising schedules, raising PO's etc if required
- Categorise A, B, C and manage repeat client database in the CRM
- Report on client spend and trends
- Make regular check in calls and record notes
- Co-ordinate and drive campaigns to increase share of wallet/customer spend
- Share feedback with team members and populate NPS scoring
- Manage loyalty programs and customer gifting/incentives
- Follow up on concerns on or complaints received - Raise NCR's
- Support Marketing as required with reaching repeat client base

**Some of The Key Competencies We Require**:

- Strong customer service skills
- Problem solving and decision-making abilities
- Organised and responsive
- Excellent written and verbal communication skills
- Attention to detail
- Able to work as part of a team and independently when necessary
- Excellent time management
- Strong sense of confidentiality and professionalism
- Exceptional at multiskilling

**Beneficial Experience**:

- Good computer skills
- Quick learner
- Confident dealing with customers
- Construction industry knowledge

**Remuneration.**

Salary will be experience based and negotiable.

**Great Place to Work (We are so proud of this, we thought we would say it again.)**
Moddex is officially named **#6 BEST WORKPLACE 2021**, Australia (small business) and recognized as a Great Place to Work, 2020 & 2021 by Great Place to Work and our employees

**Our Company Values**:
Work Hard, Have Fun. | Own It, Do It. | Make Our Customers Smile. | Stare Down The Challenges. | One Winning Team.

**Our People Are Rewarded By**:
Working within an innovative organisation who always strive for greater | Providing regular formal training and support | Having access to a great career paths | Working in a professional culture.Want to know more about Moddex? Click here

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