Field Service Technician
5 days ago
About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
About JLG
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market.
We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
Our core values are centered around doing the right thing, putting people first, persevering through challenges and working as a team.
About the role
The Field Service Technician role is responsible for attending to customer premises to carry out servicing, inspections, breakdown support and repairs to access equipment including elevating work platforms, lighting towers and telehandlers.
The Field Service Technician is responsible for providing a superior level of customer service and liaise with internal and external stakeholders to ensure the customer needs are met within their given region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be all-inclusive and other duties may be assigned.- Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers. May work with other types of equipment on occasion such as hydraulic hoses, small diesel engines, etc- When attending to customer's sites make every effort to repair machines on site limiting the need to transport the machines off site- Be available to travel including overnight accommodation when requested- Responsible for completing all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards and customer and/or site requirements in a timely manner- Responsible for notifying the Field Service Coordinator if repairs or services can't be completed during visit and the reason why, where required providing information for the ability to provide the customer a quote- Providing a superior level of customer service- Liaising with technical support including the interpretation of manuals where required- Conduct van audits and stock takes- General administrative duties relevant to the role including entering accurate job notes- Generating sales and service leads where possible and collaborating with the team- Maintain personal retail labour utilization rates as per target- As a Field Service Technician you are also required to carry out general duties from time to time as requested by management
About You
You are an experienced mechanic with previous experience with access, plant or heavy equipment. You pride yourself on your high quality of work and exceptional customer service skills.
You are committed and reliable, with exceptional attention to detail, diagnostic and problem solving skills.
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