Customer Success Lead

About TRKKN
What excites us at TRKKN is taking our clients' data-driven business to the next level. We (as a Marketing Technology Partner) are not only one of the largest Australian and European Google partners and a reseller in the area of Google Cloud & Marketing Platform, we are also a catalyst for innovative digital marketing ideas.
Working for TRKKN means you'll be part of an inspiring, international, and diverse team in a fast-growing tech environment. We offer the ideal workplace for anyone who wants to grow and shape and has a great appetite for responsibility. Being close to Google and part of the Omnicom Group, you have the opportunity for an incredible learning curve at TRKKN - there's never a dull moment.
What is the Customer Success Lead?
As the customer success lead, you will be responsible for representing TRKKN across the Australian market to current clients and prospects, as well as to our key Omnicom agency partners and our key strategic partner Google.
With support from the managing director and division heads. you will be bringing to market a set of leading solutions powered by some of the best talent in Australia & New Zealand, ranging from:

- Google Marketing Platform Licencing (Google Analytics 360, Campaign Manager, Display & Video 360, Search Ads 360)
- Google Cloud Platform Resell and Service
- Tech & Data consulting
- Digital Analytics
- Cloud Engineering
- Machine Learning & AI
- Conversion Rate Optimisation

Key Accountabilities
- Represent the TRKKN services offering across the ANZ markets and provide guidance and thought leadership to agencies and clients around TRKKNs capability
- Grow the business profitably by acquiring new clients and work with Division Heads, to maximise profitable business growth with key accounts.
- Simplify complexity of solutions through compelling narrative which resonates with partners and clients' different levels of expertise and competency areas
- Identify business opportunities and challenges, leverage synergy opportunities across functions and businesses.
- Support solutions lead to develop tailored solutions for vertical and individual client needs

The person we are looking for...
- At least 4 years' experience within partnerships, sales or customer success in a similar environment.
- Proven track record achieving targets within challenging sales environments would be highly advantageous.
- Strong understanding of the Google Marketing Platform and Cloud Platform Stacks
- Strong understanding of data driven digital marketing activities
- Detailed knowledge of marketing technology (ad-servers, DMPs, CDPs, DSPs) and industry trends
- Understanding of marketing cloud platforms such as SFMC and Google 360 Suite is advantageous.

Our benefits
We empower you to take responsibility right from the start and provide you with an environment for enormous growth potential within the company and beyond your initial role. We see you as an important part of our success story - We grow with you, you grow with us

**In addition, you can expect**:

- Access to Google training, Google Alpha Products and feature and hands on experience with leading marketing technology platforms across the Google tech stack.
- Prospects to progress into technical, consulting or sales focused areas of our business.
- Personal development plan & training opportunities internally and from Google team.
- Flexible work model, and a great office space with an endless supply of snacks, drinks and regular office events.
- Opportunities to work with other Omnicom agencies and their network of over 5,000 global clients.