Customer Service Representative

Customer Service Representative - GPC Asia Pacific Rowville page is loaded
Customer Service Representative - GPC Asia Pacific Rowville
Apply remote type On-Site locations Rowville, Victoria, Australia time type Full time posted on Posted 2 Days Ago job requisition id R25_
Mini Contact Centre; Customer Service - Full Time - Rowville
Supporting a dynamic internal team with retail related enquiries
Entry level role with lots of support & training
State of the art office with on site parking & top $$$
Inbound phone-based customer service/admin. Support internal & external customers with general enquiries + business ops. Rowville Mon-Fri.
Due togrowth and internal promotionwe're excited to invite you to apply forthis Customer Service role(no sales involved) . We title this role "Customer Service Representative", with the position being based in
Rowville.
We have a new positionthat forms an important part of our customer service team. The roles involve responding to enquiries from our own team members, and some from the public. Versatility and flexibility are required, as you move from phone-based support, to completing some operational administrative tasks too.This is a full-time position that will work Monday to Fridayeach week, with a 5.30pm finish time.
Incoming enquiries can relate to all aspects of retail, trade, systems, promotions, and more. This is a fun, fast paced role, where you get to build rock solid relationships with stakeholders, as well as getting involved in a variety of process administration and continuous improvement initiatives. With no two days the same, this is the perfect role for anyone lookingto kickstart a career in an office bound role.
Duties:
Inbound phone based enquiries
Email based enquiries
General administration support
Customer service
Problem solving
Complaints resolution
To be successful you will have:
Exceptional customer focus
Strong computer skills
Ability to navigate between screens & systems quickly
Solutions focus
A positive attitude anda true team spirit
Availability - Monday to Friday
Some of the reasons we love working at GPC & Repco:
Attractive product discounts across all GPC Asia Pacific businesses: Repco, NAPA, AMX, McLeod's Accessories, and more
An inclusive team environment; our team are important members of GPC
The opportunity to join a progressive global company that continually strives to remain the number one in the automotive aftermarket
Ongoing training and career development; we genuinely care about supporting you to reach your full potential
Discounts internally and with external partners including health providers
We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
Paid volunteer leave allowing you to give back to your chosen charity/community organisation
About us:
Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.
Yet we are more than just a parts and service company. We propel people forward.
With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still. Reach is key to our success. Learn more about our business online at you for your interest in becoming part of GPC Asia Pacific.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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