Technical Officer

**Technical Officer - Regional & Metro Sydney**

**WHY WORK FOR HUME COMMUNITY HOUSING?**
- Our purpose is to create opportunities for people to prosper._

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW.

We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community's needs.

From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We work in collaboration with our customers and communities, listen to what they need so we can ensure our services are right and they have the best experience. It's important that our customers stay at the heart of what we do, and why we do it.

You spend a lot of your waking hours at work, so we want to give you a workplace where you can really be your values-aligned self and feel appreciated. We want you to have the best work life balance you can, in your role.

At Hume, we know how to have fun, celebrate successes and are committed to providing a thriving organisational experience to our employees, where you too can prosper.

**New Opportunities**

Hume's 3 strategic pillars centrearound, growth, social impact and being a thriving organisation. Hume is a profit for purpose organisation and as such must ensure that our structure, systems and processes are as effective and efficient as they can be, whilst ensuring we optimise our social impact.

This strategic ambition, along with new growth opportunities is creating new exciting career opportunities.

**ABOUT THE ROLE**

The Technical Officer is responsible for monitoring and delivering our responsive maintenance program including the management of our vacant housing stock through our void management processes. You will use your technical knowledge and expertise to provide cost effective solutions to customer maintenance requests ensuring our homes are fit for purpose and meet Hume's standard.

Computer literacy is essential to facilitate the use of Hume's asset management system, and also the use of Microsoft Office packages including Word, Excel and Outlook to ensure the efficient and effective execution of duties which include:
Your responsibilities will include but not be limited to;
- Value for money for the void management process, by bringing homes to Hume's lettable Standard, focusing on safe, clean and habitable
- Being homes to a quality standard within KPI timeframes and minimising rental loss and managing contractors
- Assisting in responsive maintenance works ensuring value for money services and delivering on a Safety First budget
- Utilising technical knowledge and expertise to provide cost effective solutions to customer requests, ensuring homes are fit for purpose and meet the Hume standard
- Assist in the learning and development of Customer Service Officers to enable more efficient and effective services
- For the modifications and alterations policy implementation

**WHAT WE LOOK FOR IN YOU**

You must be able to demonstrate relevant experience in:

- A comprehensive knowledge of the MRP SOR codes is desired
- Ability to manage competing demands and prioritise workload
- Strong customer service and communication skills
- NSW White Card
- NSW Driver's Licence and comprehensively insured vehicle
- Relevant tertiary qualifications in property maintenance management and/or a trade background in building and maintenance or related property field

**WHAT YOU CAN LOOK FORWARD TO**

We are diverse, dedicated, fun and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.

Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector. We also offer.
- Above Award salaries
- 35 hour working week
- Flexible work practices
- Long service leave after 5 years
- Salary packaging
- Career development opportunities
- Access to EAP Counselling Service

**OUR TEAM**

We employ professionals across corporate services, real estate services, property development and construction, asset management, customer services, tenancy management and stakeholder management and partnerships. We also employ social impact specialists experienced in case management, neighbourhood programs and community initiatives all of which provide our customers with opportunities to prosper.

We are a diverse, dedicated, commercially minded and customer focused organisation. We also believe that a good employee experience directly translates into a good customer experience.

If you're passionate about social justice and consider access to safes stainable and affordable housing a basic human right, there has never been a mor