Customer Services Consultant

Join to apply for the Customer Services Consultant role at Essity2 days ago Be among the first 25 applicantsJoin to apply for the Customer Services Consultant role at EssityGet AI-powered advice on this job and more exclusive features.Fixed Term Contract to 31 December 2026At Essity, we are committed to providing care, comfort, and confidence for our customers every day.
We are looking for a dedicated Customer Service Consultant to join our Customer Experience Team in Springvale.Customer Services Consultant – B2BFixed Term Contract to 31 December 2026At Essity, we are committed to providing care, comfort, and confidence for our customers every day.
We are looking for a dedicated Customer Service Consultant to join our Customer Experience Team in Springvale.This role is essential in delivering a seamless and differentiated customer experience, fostering successful relationships, and offering a customer-centric approach to working.About the Role:As a Customer Service Consultant, you will play a pivotal role in managing order entry and associated tasks, ensuring a superior customer experience on each contact.
You will provide complex information and respond to in-depth requests via telephone and email, ensuring that the needs of our customers and consumers are met first time, every time.You will also maximize opportunities, deliver order entry requirements, and handle a range of requests across service and product information for both internal and external customers.
Working with the team, you will continually improve processes and practices to develop a service delivery advantage for our business.What You Will Do:Process customer orders and inquiries efficiently, maintaining a 99.6% order accuracy rate.Communicate supply information, out-of-stocks, product updates, and substitutions, collaborating with Demand and Inventory teams.Maintain accurate Masterfile data for seamless communication across teams.Respond promptly to customer contacts via phone, email, and other channels, meeting a 90% productivity standard.Provide first-level support for customer systems like TCMS (TENA Continence Management System)Build strong customer relationships, offering product info, alternatives, and solutions.Support sales teams with customer inquiries and identify opportunities for process improvements.Adopt a continuous improvement mindset to enhance team efficiency and resolve internal issues.Who You Are:You will bring 1-2 years of experience in a similar customer-focused role, with a proven ability to build and develop rapport with both internal and external customers.
Additionally, you will have:Strong time management skills and the ability to perform under pressure.Excellent communication, administrative, and problem-solving abilities.Proficiency in MS Office, with SAP experience preferred.A detail-oriented, customer-focused, and can-do attitude.A collaborative, team-oriented approach with a mindset for continuous improvement.Experience in manufacturing/FMCG environments is a plus.What We Can Offer You:Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do.
Join us to improve well-being for people and drive positive change for society and the environment.At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.Innovate for Good | Excel Together | Be You with UsApplication End Date:25 Sept 2025Job Requisition ID:Essity256122Seniority levelSeniority levelEntry levelEmployment typeEmployment typeContractJob functionJob functionOtherIndustriesManufacturingReferrals increase your chances of interviewing at Essity by 2xGet notified about new Customer Service Consultant jobs in Springvale, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoEcommerce Customer Service Representative - CasualMoorabbin, Victoria, Australia 6 days agoMoorabbin, Victoria, Australia A$65,000.00-A$75,000.00 1 month agoMelbourne, Victoria, Australia 1 week agoDandenong South, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$37.13-A$37.13 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoPort Melbourne, Victoria, Australia 1 day agoSpringvale, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$37.13-A$37.13 3 weeks agoTravancore, Victoria, Australia 3 weeks agoSouthbank, Victoria, Australia A$55,000.00-A$70,000.00 3 weeks agoClifton Hill, Victoria, Australia A$60,000.00-A$70,000.00 1 week agoCargo Customer Service Executive- Melbourne, AustraliaMelbourne, Victoria, Australia 6 days agoCustomer Service Consultant - Key Clients and RunwayNational Customer Service Manager - West FootscrayWest Footscray, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 month agoRichmond, Victoria, Australia 11 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 6 days agoTruganina, Victoria, Australia A$50,000.00-A$70,000.00 2 weeks agoSouth Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 1 month agoMelbourne, Victoria, Australia 2 weeks agoSouth Wharf, Victoria, Australia 2 weeks agoCustomer Success Manager - Public SectorMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoWe're unlocking community knowledge in a new way.
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