Business Analyst

1 week ago

Sydney, New South Wales, Australia Buscojobs Full time

Job DescriptionMerkle is a leading data-driven Customer Experience Management (CXM) company specializing in delivering personalized customer experiences across platforms and devices.We are seeking a skilled Agile Business Analyst with a strong CX focus to join us on a 6-month fixed-term contract.This digital transformation project involves complex booking flows, secure payment integrations, and personalized customer experiences.Key Responsibilities:Elicit, define, and document requirements for a luxury travel and hospitality booking site.Collaborate with design, tech, and stakeholder teams to shape user journeys and specifications.Translate requirements into user stories, acceptance criteria, and CX artefacts.Lead workshops and discovery sessions to align stakeholders.Ensure compliance with legal, privacy, payment, and security standards.About You:Experience as a BA in luxury travel, hospitality, or high-end ecommerce platforms.Understanding of online booking, payment gateways, loyalty, and personalization features.Ability to balance CX with technical feasibility and business goals.Experience with Agile tools like Jira, Confluence, Miro.Strong communication skills to simplify complex concepts.Why Work With Us (Contractor Perks):Participate in a flagship digital transformation for a luxury brand.Flexible work environment and outcome-focused culture.Work with a talented, cross-functional team in a fast-paced setting.Be part of a global agency network promoting innovation and CX.Our diverse and inclusive culture encourages applications from people of all backgrounds, ages, and abilities.
We believe this diversity drives innovation and better outcomes.If you're interested in joining a global network with limitless opportunities, we look forward to welcoming you.
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