Food & Beverage Service Manager

1 week ago

Australia Wests Group Full time

**About us**
The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Wild Herring and The Galley Kitchen, and five star indulgence at the on-site Spa Lucca, The Anchorage Hotel and Spa is a destination like no other.

**About the position**
The Anchorage has a variety of dining and food offering across the property, the Galley Kitchen which offers a more casual dining setting and provides room service and pool bar service to our guests; and the sophisticated Moby's Bar which is home to a selection of the world's finest whiskies, smartest cocktails and wonderful wines.

This award winning crew is casting a line out for an enthusiastic and customer-focused Food and Beverage Manager. This full-time opportunity is responsible for providing our guests with exceptional experiences; essential accountabilities include:

- Provide and project friendly, courteous and professional service at all times
- Set restaurant in line with booking requirements and customer requests
- Break down and cleaning of restaurant
- Assist with rostering requirements and shift coverage
- Provide staff training to new team members and assist with current staff development plans
- Supervise and manage staff on shift
- Resolve customer complaints
- Prepare and serve barista standard coffee
- Provide full fine dining table service
- Prepare and serve beverages; including cocktail and presentation of wine
- Facilitate room service, taking orders and delivery
- Follow RSA government legislation requirements
- Maintain cleanliness front of house areas
- Set up and break down of Function and Events on site
- Oversee and manage daily open and closing procedures

This position will require availability for split shifts for breakfast, lunch and dinner service across a 7 day rotating roster. Our seasonal peaks run through summer, public holiday and school holiday periods, availability during seasonal peaks is essential.

Certifications required: RSA

**About you**
We are seeking passionate senior Food and Beverage professionals with minimum 3 years' management experience in a fine-dining setting, ideally in a 5-star hotel environment. Good knowledge of wine or exposure to presenting wine in a restaurant setting will be highly regarded. You will have exceptional customer service skills, a positive and enthusiastic attitude, and the ability to retain your high standards in a busy and demanding position. Demonstrated leadership experience and ability to provide guidance and mentoring to staff is essential to the success of this position. Ability to speak multiple languages is highly desirable.

**What we offer**
As part of the Wests Group Australia, The Anchorage can offer you great employee benefits, the luxury of being able to work and spend time exploring the beautiful holiday location of Port Stephens, along with the opportunity to develop and further your hospitality career.

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