Associate Technical Support Consultant

2 weeks ago

Melbourne, Victoria, Australia Altera Digital Health Inc. Apac Full time

**Associate Technical Support Consultant**

**Altera Digital Health**

**Melbourne or Adelaide**

**What Can We Offer You?**
- **Comprehensive Benefits**: Enjoy private medical cover and a range of other benefits.
- **Competitive Salary**: We offer a salary package that is aligned with current market rates.
- **Flexible Working Arrangements**: Balance your work life with options for remote and office work.
- **Career Progression**: Benefit from structured career growth opportunities, including mentorship and training programs.

**Major Job Responsibilities**:

- Utilize your skills in Windows Server and Azure to troubleshoot and resolve technical issues.
- Diagnose and address complex customer queries using our ticketing system, covering system configurations, product functionality, and bug/enhancement issues.
- Track and document incoming support requests, ensuring accurate notation of customer problems or issues.
- Liaise with our product development team to suggest improvements and identify potential problems with existing designs.
- Stay current with emerging technologies, design changes, and new products.
- Provide top-notch support to our Australian clients, ensuring tickets are handled with priority.
- Troubleshoot challenging technical issues and develop effective solutions.
- Efficiently manage queries within the digital healthcare space, ensuring timely and accurate resolutions.

**Role Requirements**:

- Bachelor's degree in computer science or a related field.
- A strong passion for technology, an eagerness to learn and a proactive attitude.
- Excellent knowledge of Windows Server.
- Prior experience in a similar support role, including ticket handling and troubleshooting, is a plus.
- Experience with healthcare products in a support environment is desirable but not required.

**Working Arrangements**:

- Standard workweek or as defined by assignment requirements.
- Flexibility to work in a standard office environment or remotely.
- Availability for after-hours, on-call support, and holidays as needed.
- Expect on-call and after-hours work during peak times, including end of month/quarter/year; during these times, PTO is limited to meet business needs.

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