Sales Consultant

Sales Consultant

Global Travel Brand | Full-Time | Empowered, Values-Led Culture

**Deliver experiences. Shape journeys. Grow with purpose.**:
At Inside Australia Travel, we believe travel is more than a product; it's an experience built on trust, connection, and purpose. As part of the Fine Tours Group, we design and deliver life-changing travel experiences across Australia and New Zealand for guests from around the world. Our multichannel approach, purpose-built technology (TREV), and deep regional knowledge make us a trusted leader in tailored travel.

With strong momentum and ambitious growth plans, we're on the lookout for a Sales Consultant to join our dynamic team and help take our product offering to the next level. If you're passionate about detail, relationships, travel, and continuous improvement, this is your chance to make an impact in a business where your ideas matter.

**Who We Are**:
We're not a traditional travel company. We combine the power of technology with the human touch of passionate travel professionals.

A clear vision guides us:
"An uncompromising determination to deliver the very best experience to our guests."

We live our values every day:

- Stay True
- Look Beyond
- Empower
- Band Together

**The Role: Sales Consultant**:
This is not your typical sales role. As a Sales Consultant, you'll guide customers through their entire travel journey, from the first enquiry to welcome home. You'll craft bespoke itineraries, build strong relationships, and take ownership of the full sales process, ensuring each traveller receives a personalised and seamless experience.

Working with our in-house systems (including TREV) and supported by a team of travel experts, you'll help bring Australia to life while meeting individual sales targets and contributing to a collaborative office culture.

**Requirements**:
**Your Responsibilities Will Include**:

- Responding promptly to inbound travel enquiries and building a strong rapport with prospective travellers.
- Designing personalised Australian travel itineraries tailored to customer interests, timelines, and budgets.
- Managing the full sales cycle — from enquiry to post-travel follow-up — with ownership and accountability.
- Meeting individual sales targets, ensuring healthy conversion rates and profit margins.
- Handling bookings and pricing accurately, and ensuring a seamless handover to operations.
- Supporting customers during their travels, including proactively resolving any issues or disruptions.
- Contributing to a friendly and collaborative team environment in our Mooloolaba office.
- Assisting with onboarding and mentoring new team members, sharing knowledge and best practices.
- Upholding our values in every interaction and promoting our "One Best Way" approach to sales.

**About You**:
You're a confident communicator with a passion for helping people and a natural ability to build trust. Whether you come from a travel, tourism, reservations, or customer service background, you understand what excellent service looks like and take pride in delivering it consistently. You're organised, detail-focused, and excited to play a key role in creating unforgettable experiences for international travellers.

You'll bring:

- An understanding of the travel or tourism industry, with experience in sales or customer-facing roles (2+ years preferred)
- Excellent communication skills, both written and verbal
- Strong attention to detail and time management — you know how to keep things running smoothly
- A calm, professional approach to handling customer needs, disruptions, or challenges
- Excellent organisational skills and the ability to craft clear, engaging itineraries and proposals
- A passion for sharing the best of Australia and a desire to help others experience it
- A collaborative, proactive attitude and a genuine enjoyment of working with people
- Knowledge of Australian destinations, preferably through personal experience
- The ability to confidently communicate in English and one or more other languages is highly valued

**Benefits**

**Why Join Inside Australia Travel?**:
At Inside Australia Travel, you'll be part of something bigger than a job. We're a vibrant, energetic, and people-first company passionate about creating unforgettable journeys for our guests and team. We believe in doing great work and enjoying the journey along the way.

Here's what you can expect when you join us:

- A Culture You'll Thrive In
We're a values-led team that believes in staying true, supporting each other, and celebrating our wins. We bring energy, passion, and fun to everything we do.
- Career Development
We offer clear pathways to growth in your role, building your skills, and thriving in a company that supports your success.
- Competitive Package & Travel Perks
We offer a competitive salary and exciting industry perks, including access to travel deals, team FAM trips, and more.
- Supportive & Inclusive Environment
We're a people-first business t