Private Client Case Manager Sydney

2 weeks ago

Sydney, New South Wales, Australia Prestige Inhome Care Full time

Rewarding opportunity to deliver bespoke client care to premium clients
- Supporting clients in Sydney's eastern and northern suburbs
- Permanent Full-Time Opportunity

**Do you consider yourself to be the very best in your field?**

If you are an experienced case manager looking to join a passionate, driven and enthusiastic team, we'd love to hear from you

**About the role**

Prestige is proud to be pioneers of 24-hour care and are looking for a Private Client Case Manager, to support our large private client program, inclusive of 24/7 clients. The Private Client Case Manager's role is to work as an advocate for these clients and to facilitate tailored, holistic care to best suit their individual needs. You will be on boarding new clients and providing ongoing case management for private clients at home. This could include:

- Undertaking comprehensive client assessments
- Developing tailored care plans
- Case management and monitoring and reviewing client wellbeing
- Working with other stakeholders to manage client's changing care needs
- Brand Ambassador for Prestige Inhome Care
- Primary contact for clients and their family representatives

Building a strong professional and compassionate relationship with your clients and your advocacy for their care needs is at the core of this role. You will work closely with our service coordination team to ensure that the complex nature of your client's needs are met through knowledgeable office support and a dedicated care team.

This role acts as a brand ambassador for the business. You will be knowledgeable in Prestige's service options and be able to represent Prestige Inhome Care as a preferred service provider.

**About you**
- Previous case management experience of at least 2-3years.
- Excellent skills in assessment, documentation and implementation of care plans and goals.
- Experience working with people with complex care needs. Experience working with people with behavioural aspects associated with dementia an advantage.
- Excellent communication, negotiation and interpersonal skills, including an ability to build rapport and productive working relationships with colleagues, clients and health professionals.
- Well-developed prioritisation, time management and organisational skills with the ability to work in a fast-paced environment.
- Ability to establish client expectations, resolve client concerns effectively and within reasonable time frames, achieve mutually satisfactory outcomes.
- Sound administrative and self-management skills, including the ability to work to deadlines and resolve challenges quickly and professionally.
- Demonstrated pro-active approach and the ability to work without supervision and as part of a team.
- Demonstrated ability to operate with discretion and to maintain complete confidentiality.
- Excellent verbal and written communication and interpersonal skills, patience, common sense and a strong ethos of client service.

A tertiary qualification in health and/or social work is preferred but not essential.

**What's in it for you?**
- Enjoy the support of an experienced small, close-knit team
- Know that through your work you are making a difference in people's lives
- Work with a growing business with a great reputation in the community and the industry
- Exciting Reward and Recognition programs
- Regular social events and functions to recognise your hard work
- Health and wellbeing initiatives
- Access to an employee assistance program
- Never work on your Birthday again - a paid day off for your Birthday
- Fun and enthusiast team culture

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