Customer Resolution Consultant

Join to apply for the Customer Resolution Consultant role at Angle Auto Finance2 days ago Be among the first 25 applicantsJoin to apply for the Customer Resolution Consultant role at Angle Auto FinanceGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Angle Auto FinanceGot the drive?
We've got the keys.
We're the fastest growing independent auto financier in Australia, working together to put more Australians in the driver's seat.
If you're driven to be more and do more, the road ahead is yours to take at Angle Auto Finance.We're tech-forward and fast-moving.
You'll have plenty of opportunities to learn and grow with us.
We're proud of our inclusive, flexible workplace, and how we give back to our communities.
And it makes working here genuinely rewarding.If you've got the drive to go places, we've got the keys to get you there.About the Role;As a Customer Resolution Consultant you are responsible for dispute resolution, complaints management and proactive customer engagement to resolve issues and to reinforce the value of the customers relationship within the business.This role is for someone who enjoys getting into details, problem solving and providing high quality service to all stakeholders involved.
You will work independently on individual cases but also in collaboration within the wider business.You will be required to manage multiple tasks simultaneously while maintaining excellent service, in difficult circumstances.Core responsibilities;Be accountable for dispute resolution, complaints management and proactive customer engagement for IDR and EDR complaints.Actively analyse disputes, ensuring sufficient information has been provided to fully understand the disputes.The Customer Resolution Consultant acts independently and exercises a high degree of discretion and independent judgement to evaluate each situation, assess risk, and determine how best to manage each case with the customer's and Angle Auto's interests in mind.Listen and interpret customer concerns and feedback, and understand their desired outcomes.Adherence to relevant regulatory framework and policy.Input all data into systems, send out templates and follow up on further information, if required.Engage with Quality Assurance and Risk function to raise issues and promote improvements.Work closely with colleagues in identifying emerging trends, themes and general issues.Contribute to our customer service experience through innovation, productivity and efficiency to drive a customer focused culture to improve the customer experience.Qualifications & Experience;Tertiary qualification in Legal, Business or similar is beneficial, but not essential.Previous experience working in Financial Services is desirable.Proven experience in a similar role in.Analytical mindset and high level of attention to detail.Ability to prioritise work and manage own portfolio.Strong knowledge of Regulatory guidelines including RG 271.Employee Benefits;We have a long list of benefits to suit your needs.
On the clock, and off it.
Here are a few favourites.Birthday leave: Enjoy a day off on your birthday, because you deserve it.Health and wellbeing leave: Take some well-deserved 'me' time, because your health comes first.Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.
$500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a