Team Leader, Early Release Claims

**Take hold of a monster opportunity and join our Member Insurance and Claims team as a Team Leader, Early Release Claims. If you're a good fit for this role and live in Brisbane, we'd love you to apply.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a **Team Leader, Early Release Claims**, you are responsible for ensuring efficient and effective management of early release claims from notification to payment, ensuring claims are handled within agreed service standards and meet member expectations.

The role will drive continuous improvement and ensure a market leading quality of service is delivered and maintained. To ensure appropriate claim outcomes, the leader and team will facilitate strong relationships with members, internal stakeholders, insurers, and external third parties for the purposes of claim resolution.

Day to day, you'll:

- Lead, coach and manage your team to exceed individual and team targets. This includes delivering and optimising the development of accurate and cost-effective member experiences.
- Empower your team to investigate, understand and resolve customer enquiries and supports a culture of continuous learning and development
- Monitoring and evaluating the delivery of consistent positive customer experiences across segmentation and differentiated services
- Proactively managing the implementation of change initiatives
- Proactive management of claims processes including communication to members, external third parties and insurers to influence and achieve claim outcomes.

This role is available as a permanent opportunity.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- Demonstrated experience in leadership and management of a team, including performance management, change management, recruitment, and staff motivation.
- A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.
- Advanced stakeholder management capability, with experience managing multiple stakeholders, including external parties, to influence and negotiate outcomes of a complex nature.
- Ability to negotiate and liaise at all levels in a sensitive and appropriate manner, representing the members and the clients' interests with integrity.
- Demonstrated business and commercial acumen through communication of complex issues, assessment of risk and improvement recommendations.

**About us**

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different. It's why we're part of the Circle Back Initiative.