Operations Manager

Operations Manager – Southern Sunshine Coast
Negotiable based on experience / competitive
Operations Manager – Southern Sunshine Coast
Join a NDIS Provider that Delivers.
Make a Real Impact Every Day.
CSBS Group is growing and we're inviting applications from experienced Operations Managers who share our values, high standards, and commitment to person-led support.
We believe great support starts with great people.
That's why we're growing our Sunshine Coast Team with purpose.
We're searching for an Operations Manager who's ready to set the standard in disability services through values-driven, person-led support.
If you're a purpose-driven leader who thrives in a values-based culture and is dedicated to empowering people with disability to live their best lives - we'd LOVE to hear from you.
About the role
This full-time role combines leadership, people management, and business development, reporting directly to the Regional Operations Manager.
As a key driver, you'll lead the delivery of high-quality disability support services across the Sunshine Coast region.
Key responsibilities include:
Recruit and select support workers who align with participants' individual needs, goals, and preferences.
Lead, train, and coordinate teams to deliver personalised, high-quality, person-led support at home and in the community.
Build and maintain strong relationships with support coordinators, community groups, and health professionals to grow our local presence and attract new participants.
Conduct regular visits to participants' homes and community settings to oversee and support service delivery.
Participate in a rotating after-hours on-call schedule (approximately every six weeks) to ensure continuous support.
Act as a local ambassador for CSBS, promoting our values and presence on the Sunshine Coast through exceptional service delivery.
About you
We\'re looking for a sector leader.
An Operations Manager who will be an integral part of our dedicated and passionate team.
You don't see disability.
You see people and you work alongside people to facilitate the resources they need to live the life they choose.
You have a solid reputation in the sector.
You are well connected and are a specialist at building trusted relationships based on your commitment, communication and expertise.
You will need experience in a similar role, and have a knack for coaching, inspiring and mentoring others to deliver exceptional support in sometimes challenging environments.
Your leadership will be essential in creating a positive and inclusive environment for both participants and staff.
You\'ll coach and mentor your team to use positive behaviour support strategies and model respectful and safe behaviours.
You will have sound time-management, decision-making processes, be a great communicator and advanced skills to juggle a range of priorities in a dynamic workplace.
You are invested in professional development and enhancing your skills to successfully lead and model positive behaviours in a team setting.
You bring experience and confidence in supporting individuals with complex physical and/or behavioural needs, and understand the importance of person-centred, trauma-informed approaches.
To be considered for this role, you will need:
Expertise:Demonstrated career progression in the disability support sector in management roles.
Innovation:Ability to design supports and services alongside the person seeking support.
Strong leadership skills:Ability to lead, mentor, and guide team members using a person-focused approach within a recovery-oriented framework.
Experience working with support networks:Prior experience working with support networks, nominees, and guardians to create holistic and integrated supports for individuals with disability.
Positive Behaviour Support (PBS) knowledge:Experience implementing PBS plans.
NDIS knowledge:Knowledge of, or willingness to learn, NDIS legislation, practice standards, and code of conduct.
Clearance checks:Positive Notice Yellow Card or NDIS Worker Screening Check (or ability to obtain one).
Driver\'s license:Open Driver\'s License with comprehensive vehicle insurance.
First Aid and CPR:Current First Aid and CPR certification
About us
We are a NDIS registered provider supporting people with disability across southeast Queensland.
We support people to practice decision-making across all parts of life.
Our relationship-based model of co-designing supports places the person at the centre of all their life decisions, so they can live their best life, make their own plans, and be treated with dignity and respect, free from discrimination.
We are an energetic and motivated workforce.
We come from all walks of life with complementary skills and abilities.
Recruiting talented people with diverse backgrounds and life experiences, helps us make sound business and organisational decisions and grow our culture of mutual respect.
People of all ages, abilities, genders, cultures, and ethnicity are encouraged to apply for positions with us.
To learn more about us, visit csbs.com.au
Do you have what it takes to make a difference?
Apply now and join our incredible team
We\'re looking for passionate individuals who are ready to make a positive impact on the lives of others.
–Apply Now
Curious to learn more about the life of a Support Worker at CSBS?
Read our articlehere [a-day-in-the-life-of-a-disability-support-worker-meet-rosemary/]
Perks and benefits
Perks and benefits Workplace Employee Support Service (WESS) Additional financial support for overnight stays Training and development Lead support worker succession planning Exclusive Fitness First Membership
What can I earn as an Operations Manager
#J-18808-Ljbffr