Senior School Operations Officer

2 weeks ago

Toowoomba, Queensland, Australia Queensland Government Full time

About the Role:As the Senior School Operations Officer, you will: Prepare strategic and operational advice to Principals, Principal Advisor, Regional Services and the Region on a wide range of legal, policy and procedural issues.
Monitor and contribute to the Region's customer enquiries and complaints in line with the Department's Customer Complaints Management policy, procedure and guideline including management of the Department's Customer Complaints Management system.
Responsibilities Include: Prepare high level strategic and operational advice to the Principal Advisor Regional Services, Principals and Regional personnel, on a wide range of policy and procedural issues.
Receive and process enquiries and complaints in line with the Department's Customer Complaints Management Policy and procedure ensuring all records are accurately maintained.
Work in conjunction with other key personnel to prepare timely briefings, responses, submissions and responses to correspondence from a range of sources for the Minister, Director-General, Deputy Director-General and Assistant Directors-General in accordance with the Department's records management systems.
Support the development and capability of Principals and regional staff to ensure that schools and the regional office have quality systems for the management of complaints and internal and external communications.
Maintain accurate record keeping and documentation procedures, which meet the department's data collection, privacy requirements and legislative applications as they relate to departmental activities.
Encourage an environment in which high quality services are delivered by continually seeking improvements in administrative systems and processes and leading by example and seeking feedback from key senior personnel.
Work autonomously as well as contribute to a team environment and provide guidance for workloads to ensure deadlines, commitment and a quality, responsive client service is maintained.
Participate in the development, maintenance and promotion of key communication channels such as SharePoint, websites, TEAMS meetings, newsletters and email groups.
Interested?
To Apply: Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
Attach a 2-page written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.

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