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Customer Service Officer

2 weeks ago

Sydney, New South Wales, Australia Aneeta Windows Full time

**About our Organisation**

As Australia's largest Sashless Window manufacturer, Aneeta has taken its famous brand around the world, securing an international reputation for quality, innovation and design. By partnering with our clients, we offer innovative solutions for a broad range of projects in both the commercial and domestic window and door industry.

**About our Opportunity**

Join Aneeta Windows in Brookvale, NSW, as a Customer Service & Office Admin All-Rounder. In this broad, hands-on role, you'll be the face of our business—supporting customers, managing front-of-house duties, and ensuring smooth office operations. With just two full-time staff in the office, a sales rep visiting twice a week, and part-time admin support on Thursdays and Fridays, you'll enjoy variety, autonomy, and the chance to "jump in and do everything".

Your responsibilities will include:

- Welcoming visitors, managing the showroom, and answering phones.
- Handling a wide range of customer enquiries and providing product and service information.
- Preparing job sheets, processing quotes and orders, and ensuring all paperwork is order-ready.
- Assisting with basic estimating and supporting the sales process.
- General office admin, including accounts support and maintaining records.
- Engaging with architects, builders, and other industry professionals.
- Identifying ways to streamline office and customer service processes.

**About You**

You're a proactive, adaptable all-rounder who thrives in a small, close-knit team. You have:

- Previous experience in a customer-facing or office admin role (ideally in building products, windows, or glass).
- A technically minded approach, with any understanding of building products or the building process highly regarded.
- Excellent communication skills and confidence speaking with customers, architects, and industry professionals.
- Strong systems skills (ERP/CRM and MS Office Suite).
- A willingness to get involved in all aspects of the business and support your teammates.
- Attention to detail, resilience, and the ability to manage multiple priorities.

**What's On Offer**

We'll provide full training and ongoing support from an experienced team. You'll also enjoy:

- A permanent full-time role, Monday to Friday (8am - 4pm)
- On-site secure parking
- Generous discounts on our extensive product range
- Scheduled leave every Christmas
- An extra paid day off for your birthday, even if it falls on a weekend
- Access to our Flare Benefits Program - salary packaging, discounts, and premium perks
- Employee Referral Program - refer a friend and earn $$
- Opportunities to cross-train, upskill, and grow your career
- Access to our Employee Assistance Program

**Your Next Steps**

To apply, please submit your resume highlighting your experience related to this role. We look forward to welcoming a skilled and committed Customer Service Officer to our team.

We value diversity in the workplace and promote safety above all else. Pre-employment checks will be required as part of the final selection process and eligible applicants must have legal rights to work in Australia.

Agencies will only be engaged with if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

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