Ata - Customer Service Support
3 days ago
Advance Traders, a leading wholesaler in the cycling industry, is looking to hire an efficient customer service team member to help drive us forward.
We seek a motivated and customer-focused individual to join our Internal Sales and Operations Team at our Head Office in Bowen Hills, Brisbane.
As a key team member, you will be responsible for fostering positive relationships with bicycle shop dealers and providing them with the best solutions.
You will be the first point of contact for sales inquiries from stores and serve as a key link to our 7 sales representatives across the country.
This role is ideal for a proactive problem-solver who thrives in a fast-paced environment.Why choose Advance Traders?
Advance Traders is an Australian-based multi-brand distributor in the cycling industry, representing over 30 bicycle and accessory brands, including Merida, Cube, BMC, Silverback, Pedal, Raven, DK, Kink, MET, FIZIK, Ravemen, and more.
Our core purpose is to enrich mind, body, earth, and soul through the freedom of riding.Unique culture based on genuine teamwork.Central Brisbane office location, close to public transport and the CBD.Access to great brands and desirable cycling products.Reward and recognition programs, including annual awards and events, such as last year's trip to Japan and this year's in Cairns.Team benefits focusing on health, wellbeing, and family, including Parental Leave, $1000 annually for self-development, product discounts, and a ride-to-work program.Employee Ownership through our Employee Share Scheme, fostering a culture of shared ownership.A purposeful work environment aiming for B-Corp certification, emphasizing environmental impact, diversity, and inclusiveness.Job DescriptionKey Responsibilities:Respond to inbound sales calls with solutions-driven service to resolve customer needs efficiently.Build and nurture long-lasting relationships with new and existing customers, supporting our business partnerships.Work within a team to achieve business targets, promoting the best value and variety across multiple globally recognized brands.Manage administrative and sales tasks efficiently to support daily operations.Contribute to the company's overall success by ensuring partners and customers have excellent experiences and outcomes.Desired Skills and Experience1-3 years of internal phone sales experience.Knowledge of bicycles is highly desirable but not essential.Excellent verbal and written communication skills.Professional, self-driven, with a strong problem-solving mindset.Positive, proactive attitude and ability to thrive in a team environment.NetSuite system knowledge is an advantage.Proficiency in MS Office / Google Suite, including Excel / Sheets.
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