System Analyst

**Who are we?**:
We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
Day-to-day responsibilities will include, but are not limited to the following:

- Assist users in a professional manner following agreed procedures for further help or escalation
- Perform routine systems health checks to ensure operations of systems
- Investigate problems in systems, processes and services i.e. missing payloads, incorrect data, services not running, system outages
- Log issues, perform config fixes and coordinate with relevant teams for resolution
- Create, review and update current or new processes in knowledgebase
- Create relevant testing documentation for system releases and perform / coordinate testing tasks with relevant teams i.e. UAT, PVT, regression testing
- Preparation of change documentation, submitting change and attend CAB
- Liaise with internal and external stakeholders i.e. BTS (Pega, Boomi), Iota, Business users

**Who are you?**:

- Experience using Jira, Confluence, Xray
- Nice to have experience using Boomi, Pega
- Able to work with sense of urgency, meet tight deadlines, adjust priorities and deal with day-to-day technical issues
- Strong technical analytical and problem-solving skills to resolve complex system issues
- Ability to contribute and document issues, task and relevant support documents
- Experience in creating UAT testing documentation and execution of testing
- Managing internal and external stakeholders

**What's in it for you?**:
Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

As a SEW employee, you can enjoy the following offerings from our benefits package:

- Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
- Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
- Life insurance and salary continuance.
- 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave.
- Additional leave offerings, such as cultural and ceremonial leave and study leave.
- Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
- Opportunity to be part of great initiatives involving the local community

**We're for everyone**:
Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.

**Keen to make an impact?**:
South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.