Customer Service Advisor

5 days ago

Sydney, New South Wales, Australia Strathfield Municipal Council Full time

**Directorate**Corporate & Community
**Section**Digital, Information & Customer
**T**eam** Customer Service
**Employment Status**Permanent, Part-time
**Employment Arrangement**18 hours per week, working Monday and Friday each week.

**Council Overview**

Strathfield Council is a medium sized Council located in Sydney's Inner West. The area of the Council comprises approximately 14 square kilometres and has an estimated population of 46,000 residents, which is growing at 2.5-3% annually. Based on NSW Government projections, the population will increase to over 80,000 by 2036.

**About the Role**
- This part time Customer Service Advisor position provides high quality customer service, both face to face and on the telephone, on a daily basis to meet customer needs. Acting as the initial point of contact in welcoming customers, responding to enquiries/complaints and in gathering and providing relevant information

**About You**
- Experience in customer service, call centre or reception experience.
- Highly developed: oral and interpersonal communication skills, negotiation, and conflict resolution.
- Strong interpersonal skills including verbal and written communication skills.
- A proven ability to manage challenging customer behaviour, problem solve and resolve complaints.
- Corporate Records Management understanding.
- Demonstrates proficiency with a wide range of computer software and hardware, adapting quickly to new technologies. Able to troubleshoot and manage digital tools.
- Knowledge of or experience in local government (Desirable).
- Experience in CM10 and Authority will be highly regarded (Desirable).
- Experience in working at Council issuing parking permits (Desirable).
- Formal training in customer service delivery and/or administration (Desirable).
- Justice of the Peace (Desirable).

**Position Description**

**Staff Benefits**

**To Apply**

1. Please fill out your details below, review and answer our designated questions.
- **_Cover letter_**:

- **_Up to date CV/Resume_**

**Applications Close at**11:59pm, Thursday 1 May 2025**

Job Snapshot
- Employer: Strathfield Municipal Council
- Job Type: Part Time Permanent
- Location: Strathfield, NSW
- Region: Capital City/Metropolitan
- Date Posted: 17/04/2025
- Closing Date: 1/05/2025
- Position #:

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