Service Desk Support Analyst

2 weeks ago

Melbourne, Victoria, Australia Minda Full time

**The Opportunity**:
**This role will be an initial 12-month fix term.**

**Key Requirements**:

- Escalate complex problems to Tier 2 support in a timely manner.
- Fixing hardware issues including replacing equipment and peripherals such as computers, terminals, and routers.
- Recognizing, analyzing, and escalating more difficult requests/incidents to Tier 2 support.
- Log, track and manage all Tickets within the ICT Services Service Desk ticketing system.
- Image, configure and deploy end-user computing devices such as computers, tablets and smartphones.
- Record and maintain various key tracking registers/databases (Asset, Configuration, Contract).
- Work, with limited supervision, as part of a cohesive Service Desk Support team providing quality customer service to all areas of the Minda Group.

**To be successful in this role you will have**:

- Experience dealing with customers with limited ICT knowledge or experience.
- Experience in the Service Desk Support Role - Level 1 or similar.
- Exposure to support function in an ICT capacity.
- Experience or aptitude in tech support, desktop support, or a similar role.
- Basic IT troubleshooting/ Technology literate.
- Excellent interpersonal and communication skills.
- Customer service focus and positive.

We are looking for someone who is aligned with our values and is driven to make a positive difference for the people we support. If that sounds like you, we are keen to hear from you.

**How to apply**:
**_Minda recognises that diversity in our workforce better equips us to support our clients' individualised aspirations and goals. So, if you're a person living with a disability, an Aboriginal or Torres Strait Islander person, part of the LGBTQIA+ community, from a culturally or linguistically diverse background or unique in any other way we would love to hear from you._

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