Fraud Manager

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

**About the team**:
As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we're constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

**About the role**

As the Fraud Manager - Financial Services, you will have the responsibility to provide comprehensive risk assessment and transaction reviews, safeguarding against fraudulent activities across Coles Group.

You will analyse data across Coles' fraud management platforms and internal systems to review and manage fraud products, optimise conversion and minimise fraud rate on card transactions.
- Key responsibilities:_
- Identify, analyse, and communicate fraud patterns to management, and provide recommendations for loss mitigation as needed.
- Influence key stakeholders within the organisation to adopt best of class Fraud defence strategies.
- Share fraud knowledge insights, provide training on fraud awareness, and coordinate efforts to strengthen the overall fraud prevention system.
- Experience and exposure to listed systems will be desirable: Snowflake, Power BI, Internet Payment Gateways, Microsoft Excel, Fraud Tools.

**About you and your skills**
- Experience with online ecommerce and transaction lifecycle.
- Experience reporting and providing insights to key stakeholders.
- Knowledge of card scheme rules.
- High degree of experience in managing complex data analysis and reporting with experience in leveraging data analytics platforms.
- Proven ability to manage stakeholder across multiple level of organisation.
- Experience dealing with third party Fraud and Payment providers.
- Ability to identify and implement process improvement initiatives

LI-DIG3

**What's in it for you?**:

- **
Flexible working options**:We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- ** Office perks**: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- ** Discounts**:Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- ** Reward through recognition**: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- ** Opportunities for learning and development**: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- ** Paid parental leave**: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- ** Investment in your future**:Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

**About the recruitment process**:
Job ID: 144089

Employment Type: Full time