Super Host

2 days ago

Melbourne, Victoria, Australia Veriu Full time

Full-time
- Melbourne | Super Host | $66,853 annualised wage plus 10.5% super**Job Location**: Punthill Williamstown**Job Title**:
Super Host

**This role is eligible for internal referral bonus**

From humble beginnings, our brand was founded out of a passion for connecting travelers to the local authenticity of a location by providing comfortable and bespoke accommodation. Today, we are a multi-brand accommodation group operating 17 hotels (and significantly growing) across Queensland, New South Wales and Victoria.

Starting as soon as possible, you'll report to the Hotel Manager and work actively to support them as the people leader and operations expert of the hotel

**Welcome to Punthill Williamstown**:
Perfectly located hotel in the heart of Williamstown The hotel of choice for corporate, long-stay and leisure travelers.
- 50 studio, one and two bedroom apartments with kitchen facilities
- Onsite gym
- Rooftop deck / leisure space
- Conference room
- Free staff parking & close to public transport.

**Your day to day**:
Reporting to the Hotel Manager, you'll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest.
- Oversee the front office and housekeeping departments inc. complaint escalation and problem-solving, team management and training, rostering & timesheet approvals
- Provide a high level of guest services to guests at check-in, check-out, and during stay
- Create new ways to leave guests with a lasting memorable experience
- Use your inquisitive nature to identify new sales leads, encouraging the team to do the same
- Respond to emergency situations in a safe and professional matter
- Build strong and authentic relationships with your teammates and our guests
- Provide support and assistance to the Hotel Manager in higher-level hotel management and admin tasks, in order to prepare yourself for a future Hotel Manager role

**Why join Veriu**:
You'll be someone looking for a long-term career with a growing, Australian-owned hotel brand. Access:

- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track junior hotel management program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality, where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network (QLD, NSW & VIC)
- Discounts on private health insurance
- Access to the employee assistance program
- Plus more

You'll thrive on our team if your approach to life is founded on strong relationships, using an ownership mindset, and driving your self-growth, all while staying true to you.

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