General Practice Administrator

Go back Morecambe Bay Primary Care CollaborativeGeneral Practice Administrator (Coniston)The closing date is 29 August 2025On 1st August 2025, Morecambe Bay Primary Care Collaborative, your local not-for-profit GP federation will begin supporting the patients of Coniston for a 12 month period, while a longer term provider is secured.
The surgery is going to be open 5 days a week, with no lone working at any time.
Your working hours will be between 08:00 AM to 18:30 PM, Monday to Friday.To do this, we need friendly, capable local people to help us run the practice and right now, were looking for a part-time Administrator to join our team.Main duties of the jobWhats the roleAs an Administrator, youll be the welcoming face of the practice, helping patients feel supported from the moment they walk in.
Youll be answering phones, booking appointments, signposting patients, and making sure everything runs smoothly at the front desk.No NHS experience?
Thats okay.
If youre organised, confident, and have a warm, professional manner, well teach you the rest.Who are we looking forWed love to hear from people whoLive in or near ConistonWant to support their local communityAre great communicators with a helpful approachCan work up to 30 hours per week across weekdaysWhat we offer:Thorough training and inductionSupportive colleagues and a great team cultureA stable, meaningful role in the heart of your villageWe know local knowledge and community ties are valuable and wed love to have you on board.Apply now or contact us for a friendly chat about the role.About usMorecambe Bay Primary Care Collaborative is the largest employer of Primary Care colleagues in South Cumbria, we are a not-for-profit Community Interest Company, and work to support, guide and underpin primary medical care across Lancashire and South Cumbria.We deeply value education and learning, hosting the Lancashire and South Cumbria Training Hub.
We have a great team on our board that guide our organisation, and you will be supported to excel in your role.Job responsibilitiesWe are looking to recruit an experienced General Practice Administrator to work as part of a team providing a full administrative service.To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.Key requirements of the role:The following are the core responsibilities of the Receptionist.
There may be, on occasion, a requirement to carry out other tasks.
This will be dependent upon factors such as workload and staffing levels:Maintain and monitor the practice appointment systemProcess personal, telephone and e-requests for appointmentsAnswer incoming phone calls, transferring calls or dealing with the callers request appropriatelySignpost patients to the correct serviceInitiating contact with and responding to, requests from patients, team members and external agenciesCode data on the clinical IT systemPhotocopy documentation as requiredData entry of new and temporary registrations and relevant patient information as requiredInput data into patients healthcare records as necessaryDirect requests for information, i.e., SAR, insurance solicitors letters and DVLA forms to the administrative teamManage all queries as necessary in an efficient mannerCarry out system searches as requestedMaintain a clean, tidy, effective working area at all timesMonitor and maintain the reception area and notice boardsSupport all clinical staff with general tasks as requestedConfidentialityIn the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers and other healthcare workers.
They may also have access to information relating to the service as a business organisation.
All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with MBPCC policies and procedures relating to confidentiality and the protection of personal and sensitive dataGeneralThe post holder will:Participate in, and help to develop, a culture that promotes equality and values diversity.
The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.Ensure that any infection prevention and control issues are reported to their line manager.The post-holder will participate in any training programme implemented by MBPCC as part of this employment.This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager.
Job descriptions should be reviewed at least annually at the appraisal meeting.WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED.Person SpecificationDisclosure and Barring Service checkDisclosure Barring Service (DBS) check carried out.Personal QualitiesPolite and confidentFlexible and cooperativeMotivatedForward thinkerHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsAbility to work under pressureExperienceExperience in General Practice AdministrationExperience of working with the general publicExperience of administrative dutiesExperience of working in a healthcare settingQualificationsEducated to GCSE level or equivalentGCSE Mathematics and English - C or aboveNVQ Level 2 in Health and Social CareSkills & KnowledgeExcellent communication skills - written and oralClear, polite telephone mannerCompetent in the use of MS Office applicationsEffective time management - planning and organisingAbility to work as a team member and autonomouslyGood interpersonal skillsProblem solving and analytical skillsAbility to follow policy and procedureDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer nameMorecambe Bay Primary Care Collaborative
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