Manager, Service Delivery, Aws Managed Services

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

AWS Managed Services (AMS) is designed to accelerate cloud adoption; it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AMS provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

- Owned the direction of the team. This includes defining strategic goals for the team. You will be participating in defining, planning, and documenting key projects and initiatives. You will be tracking the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.
- Own all facets of performance and career management for the team. You will be expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team. You will own and be accountable for the output and performance of your team.
- Lead team/s to provide customers with exceptional outcomes during times of customer needs and drive positive customer the outcomes. You will be driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the AWS services and customer base.
- Developing and promoting governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies.
- Understand customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, KPI, to measure and monitor benefits realization.
- Engage with Director and C-Level executives to understand business needs and craft strategies to ensure their goals are met
- Champion and advocate for customer requirements within AWS (e.g. feature requests) and evangelize
- Drive strategic collaboration with other AWS business units to integrate AMS solutions into existing customer architectures and transformation journeys. Capitalise on opportunities to embed AMS into existing sales motions to drive AMS attach rates.
- Evangelize and represent AMS in internal and external forums and events, ensuring proficiency in the various Support offerings, delivery capabilities, and their impact on customer success.

About the team
Diverse Experiences

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

BASIC QUALIFICATIONS
- 3+ years of team management experience
- Proven track record of growing managed services business through cross-functional collaboration, new offering/solution definition and integration with sales teams.
- Experience in Managed Service provider - managing teams delivering Managed Services to customers, IT Delivery experience working in a customer facing role with a high level of accountability.
- Hands on experience leadi