Fraud Officer

1 week ago

Sydney, New South Wales, Australia Westpac Group Full time

Bring your passion for customer service and help us achieve Westpac Vision
- Unique opportunity to join the Financial Crime and Fraud Prevention team
- Full-time, 12-month fixed term position with the views of becoming permanent

**How will I help?**

As the Fraud & Scam Officer, you will be working within the Financial Crime and Fraud Prevention team. You will be reporting to the Online Team Manager and be responsible for reviewing and investigation suspicious activity conducted via a range of payment methods.

Furthermore, this is a contact centre position where you will focus on best servicing our clients by using both systems and processes efficiently and accurately within agreed service levels.

Some of your responsibilities are:

- Assisting vulnerable customers who are victims of Fraud or Scams
- Build strong working relations with wider teams within Financial Crime and Fraud Prevention
- Liaise with our internal Investigations teams on complex cases and escalate matters of concern

**The role operates on a rotational shift roster. To be successful in this role, you'll be required to work across our operating hours of Monday to Sunday 24/7. Penalty rates apply**

**What is in it for me?**

In a word, lots As well as job flexibility and the financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you will be paid well, and trained so your career can grow as you do. You will also be encouraged to take part in our fun community projects as a paid volunteer. Importantly you will play a significant role in the future of a business that has been around for 200 years. Other benefits include but are not limited to:

- Comprehensive and structured training provided from day one to ensure your success in the role
- Flexibility to work hybrid post training and depending on performance
- Your success will be rewarded, and your development will be encouraged

**What do I need?**

Ideally you will have excellent customer service experience and worked in a phone-based or call centre environment. We are looking for individuals that have great empathy and positive attitude to be able to support and guide our customers in their time of need.

You will have excellent time management skills, ability to work in a structured environment & be adaptable to change.

**What is it like to work there?**

We aim to provide one big, supportive team of people who love helping others succeed. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility
- and champions inclusion.

**How do I Apply?**
Start here. Just click on the APPLY button.

The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

  • Fraud Operations Officer

    1 week ago

    Sydney, New South Wales, Australia Ing Bank N.V. Full time

    Are you ready to grow your career within Fraud Operations and join Australia's most recommended bank? Look no furtherWe have an exciting opportunity for a Fraud Operations Officer to join our dynamic and high profile Fraud Operations team in a permanent role.As a Fraud Operations Officer, you'll provide support to internal stakeholders (Contact Centre, Card...

  • Fraud Operations Officer

    2 weeks ago

    Sydney, New South Wales, Australia ING Full time $90,000 - $120,000 per year

    Are you ready to grow your career within Fraud Operations and join Australia's most recommended bank? Look no furtherWe have an exciting opportunity for a Fraud Operations Officer to join our dynamic and high profile Fraud Operations team in a permanent role.As a Fraud Operations Officer, you'll provide support to internal stakeholders (Contact Centre, Card...

  • Fraud Investigations Officer

    3 weeks ago

    Sydney, New South Wales, Australia HSBC Full time

    Join to apply for the Fraud Investigations Officer role at HSBCJoin to apply for the Fraud Investigations Officer role at HSBCJob DescriptionSome career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for...

  • Fraud & Scams Officer

    4 days ago

    Sydney, New South Wales, Australia Westpac Group Full time

    **Fraud & Scams Officer **- **Contractor****Join our team and make a difference in combating fraud****How will I help?**Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions.As a Fraud Officer, your responsibilities will include:- Managing...

  • Fraud And Scams Officer

    1 week ago

    Sydney, New South Wales, Australia Westpac Group Full time

    **Fraud and Scams Officer- 12-month initial contract with potential permanent conversion afterParamatta Location**How will I help?**The Fraud and Scams team is part of Westpac's Corporate services division and is responsible for protecting customers and the business from fraudulent activities. As a Fraud and Scams Officer, you will play a key role in...

  • Fraud Investigations Officer

    1 week ago

    Sydney, New South Wales, Australia Hsbc Full time

    -Job description**We have a number of new fixed term and permanent Fraud Investigator Officer roles.**Some career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through...

  • Director, Fraud

    1 week ago

    Sydney, New South Wales, Australia Ondeck Australia Full time

    2 days ago Be among the first 25 applicantsNamed as one of Australia's Top 5 employers with under 100 employees, for the last 5 years OnDeck has grown to become one of Australia's largest locally owned online small business lender's.At OnDeck, we are changing the way business owners borrow money by combining our passion for small business with cutting-edge...

  • Fraud Investigations Officer

    3 weeks ago

    Sydney, New South Wales, Australia HSBC Full time

    Some career choices have more impact than others.At HSBC, we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth, and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas, and capital that nurture progress and growth,...

  • Fraud Investigations Officer

    2 weeks ago

    Sydney, New South Wales, Australia HSBC Full time

    Some career choices have more impact than others.At HSBC, we exist with the purpose of Opening up a World of Opportunity.We use our unique expertise, capabilities, breadth, and perspectives to provide opportunities for our customers and colleagues through global connectivity.We bring together the people, ideas, and capital that nurture progress and growth,...

  • Fraud Specialist

    1 week ago

    Sydney, New South Wales, Australia Ofx Full time

    Company Description**Hi.** We're OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we're a customer-focused business that is all about inspiring customer confidence.At OFX, you'll have the opportunity to reach beyond your role...