Solutions Consultant

1 week ago

Sydney, New South Wales, Australia Real Time Australia Full time

Senior Service Delivery Solutions Manager - FinTech (Accountants & Bookkeepers)
- Hybrid WFH/WFO Sydney CBD - 2 Days per week
- $900 - $980 Daily INCL Super, Initial 12 Month Contract

Our client, the 3rd largest **FinTech (SaaS)** in the world, is seeking an experienced** Senior Service Delivery Solutions Manager**

Join this global leader, providing its customers (Accountants & Bookkeepers) with smarter business tools, whilst continuously finding innovative ways to deliver.

**What your exciting days will look like**:

- Customer Onboarding & Delivery - ensuring a smooth transition to our products
- Solution Design & Implementation - partnering with internal and external teams to design & deliver solutions
- Customer Success Management - a trusted advisor fostering strong relations
- Process Improvement & Innovation - Continuously find ways to improve customer workflows and the overall delivery process
- Product Expertise & Advocacy - develop a deep understanding of your product suite (Self Employed & Accountant Workflows)

**What you'll bring to the team**:

- Experience designing and implementing solutions as a business analyst, consultant or similar within the software industry
- Understanding of project management principles to ensure efficient delivery and maximize business value for customers
- A genuine curiosity for understanding customer needs and a demonstrated ability to solve complex workflow challenges using creative problem-solving and process thinking
- Familiarity with accounting or tax industries & tools - a bonus

**Perks**
- Flexible Hybrid - WFH & office (Sydney CBD, 2000)
- Enjoy Paid Public Holidays & additional "Recharge" Days

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