Team Leader, Service Desk

1 week ago

Melbourne, Victoria, Australia Minda Full time

**Lead with purpose. Support with tech. Make a difference.**

Minda is South Australia's largest not-for-profit supporting people with intellectual disability. We're transforming how our staff connect, work, and deliver services - and we need a strong service desk leader to help drive that forward.

This is a fantastic step-up opportunity for someone with digital support experience who's ready to lead, coach, and grow a capable frontline IT support team.

**In this role, you will**:

- Lead Tier 1 & 2 teams to resolve technical issues across devices, apps, and systems
- Build trusted relationships across all levels, frontline to exec
- Drive knowledge sharing and improve service desk processes
- Support new tech rollouts and contribute to a consistent, reliable digital experience
- Coach the team and monitor KPIs, access, and assets

**You'll bring**:

- IT support or service desk experience, leadership potential or proven people skills
- Confidence using Microsoft 365, Windows OS, and tools like Jira or Confluence
- A people-first, solutions-focused mindset
- Excellent communication skills and empathy toward supporting others
- Tertiary IT qualification and/or equivalent experience

**Why Minda?**:

- Do purpose-driven work with real impact
- Inclusive, progressive team culture - bring your whole self to work
- Scope to grow and develop in a stable, values-led organisation

**Applications close 30 April 2025**:

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