Senior Client Advisor

3 days ago

Melbourne, Victoria, Australia Prada Group Full time

The Prada Group is a global fashion powerhouse, helmed by one of the most iconic designers of the modern age.
We have 10 stores across Australia and New Zealand, 8 Prada stores & 2 Miu Miu stores, which focus on creating an exceptional customer experience for all customers that walk through our doors.
Our Prada Chadstone Boutique is looking for an experienced Senior Client Advisor to join their team
As a Senior Client Advisor:
You will be client-centric, building relationships with new clients whilst continuing to strengthen the existing database
You will manage all client expectations and always uphold a genuine yet professional attitude that reflects the DNA of the PRADA group
You will help the management team drive store operational activities, including back of house, stock, VM or reporting
You will take a proactive approach in upskilling yourself and your team on product and brand knowledge, and assist with the training and development of Client Advisors within your team
You have strong sales experience within high end or luxury retail, and understand how to drive retail KPIs
You have excellent communication skills and can confidently communicate with all clients
You enjoy having a sales focused mindset and like to be creative in your approach to attract clients
You have a can-do attitude with everything that you do, always thinking one step ahead
You generate a supportive team culture, and like to collaborate with your peers
You have a genuine interest in the brand, a keen eye for fashion, trends and competitor knowledge
If you are a Mandarin speaker that would be highly advantageous
At Prada, the customer experience is at the heart of everything we do
If you want to find out more please apply now

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