Training & Learning Specialist

**Join a progressive company and be based in our Melbourne Customer Experience Hub**:

- **Permanent Full Time position with rewarding salary and bonus**:

- **Be part of a talented and supportive L&D team and develop your skills along the way**

**About Alinta Energy**:
**At Alinta Energy, we're constantly striving to do better. Whether it's lowering customers costs, providing world class local service or sustainable energy, our aim is to be better. And to keep getting better day after day. Better for our customers. Better for Australia. And better for our environment.**

It's an exciting time to become a part of our growing team at Alinta Energy. Our people are our greatest asset and we're committed to a culture that's focused on being better at providing great service externally and internally. An organisation where people truly matter. That's better.

We're a leading Australian utility with an owned and contracted generation portfolio of 3,000MW, over 1 million combined electricity and gas retail customers, and around 1,000 employees across Australia and New Zealand. Supplying energy in Australia for over 20 years, today we're a vertically integrated energy company providing generation, retail and wholesale supply of gas and electricity across Australia. We support the development of renewable energy generation and offer local customer service through support hubs in Perth, Western Australia and Morwell in Victoria.

**About the role**:
We are looking for experienced Learning & Development Training Specialists to join our Customer Experience Hub in Melbourne. Our Training Specialist will facilitate the training, development, scheduling and administrative support for our Melbourne Customer Experience Hub. You will be required to facilitate onboarding training in a classroom environment to our Customer Service Representatives with consistent and relevant information to ensure competencies are met for compliance and customer support.

**Responsibilities will include**:

- Facilitate effective training programs in a group environment, coaching and supporting new inductees
- Ensure there are measurable outcomes to meet business competencies and providing regular updates to key business stakeholders
- Use the L&D framework to support each employee's development plan and deliver on learning objectives
- Deliver competency-based assessments that are aligned to quality, compliance and customer experience
- Assist in the roll out of business changes to the customer operation teams
- Contribute to the initial and ongoing planning and development of training framework and assessments

**To be successful you will have**:

- Previous experience as a Learning & Development Training Specialist
- Experience in facilitating training in a group classroom environment
- Extensive experience in a customer service environment
- Previous experience in reviewing systems and procedures to improve processes
- Ability to plan and prioritise tasks to meet deadlines
- Highly Developed written and verbal communication, exceptional interpersonal skills with the proven ability to engage, coach and motivate employees
- Certificate IV in Training & Assessing or equivalent qualification desirable
- Previous contact centre experience also desirable

If you have a passion for facilitation and the customer experience, enjoy working in a fast paced environment, then we want to hear from you This is a fantastic opportunity for a motivated L&D training specialist.

Working at Alinta Energy you will have access to a range of benefits, such as:

- Flexible work options for most roles where you can work a combination of days from the office and from home
- Staff Energy Offer (where products are available)
- Employee Referral Bonus
- Salary Packaging options
- Full access to Headspace Application
- Salary continuance insurance
- Employee Assistance Program
- Purchased leave
- Community volunteer leave

Let's spread the positive energy together

Alinta Energy is a **Circle Back Initiative** employer - we commit to respond to every applicant.

Alinta Energy takes the safety and wellbeing of our people seriously. We require employees to be fully vaccinated against COVID-19 to be able to attend our workplaces.

**How to apply**: