Customer Service Representative

2 weeks ago

Wollongong, New South Wales, Australia Nrma Motoring & Services Full time

**Would you like to be part of an organisation that puts their people at the heart of everything they do?**

**Do you value empathy, working with purpose and delivering great customer service?**

**Do you want to be the face of help within the NRMA?**

**This might be the role for you**

Our Inbound Customer Service Representatives play a critical role in the lives of people across Australia by helping to keep them safe and moving. They are the first point of contact with members who need NRMA Roadside Assistance.

Your primary focus will be to ask effective questions during the customer call to gather key details to capture a member's breakdown so we can provide the right help. You will put the member's safety at the forefront of your conversation and use empathy to ensure our members feel understood, and reassured.

**Your roster**

We are hiring permanent full-time employees for our** 8th of August** intake to work** 35 hours per week**, on a **3-week scheduled rotating roster**. You will work an** 8-hour shift** between **5am and 12am**, **Monday to Sunday**.

**Desired Skills & Experience**

NRMA is committed to ensuring a positive member experience and is seeking staff who possess the following skills:

- A motivated and driven individual - with the ability to effectively work under pressure whilst demonstrating empathy and understanding to our members
- Positive energy with an immense passion to help others
- Previous experience in a contact centre environment is highly desirable
- Effective listening and communication skills with the ability to use discretion
- Natural aptitude to navigate multiple complex computer systems with proven accuracy and attention to detail
- Capacity to work autonomously within a remote team-based environment
- A team player attitude, which supports and respects others' diversity of thought

If you are shortlisted and require any adjustments during the recruitment process, please contact our recruiter when invited to an information session.

**What's in it for you?**

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including but not limited to:

- Free Roadside Assistance - for 2 vehicles covered under our Complete Care (valued at $410)
- Discounts on NRMA Insurance
- 5 weeks annual leave for shift workers
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
- 'ME" day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year.

**About NRMA**
- The NRMA is committed to achieving equal opportunities for all through inclusion, diversity and flexibility. All qualified applicants including minorities, LGBTQIA identifying individuals, Aboriginal and Torres Strait Islander Peoples and those identifying with a disability are encouraged to apply._

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