Integrated Services Manager

2 weeks ago

Gold Coast, Queensland, Australia Assetlink Full time

**Introduction**:
About ASSETLINK

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

**Description**:
An exciting opportunity has become available for a professional, organised and customer focused Integrated Services Manager to be based at the Pacific Fair Shopping Centre on the Gold Coast.

You will oversee and manage the operations of the cleaning, security, maintenance and customer service teams and deliver an exceptionally high level of service.

What you will be doing
- Oversee the management of company operations in cleaning, security, customer service and maintenance for our site
- Meet our contractual obligations and delight our customers by exceeding their expectations
- Provide exceptional customer service
- Participate in regular meetings with the Client and Stakeholders to report on performance related KPI's and operational issues
- Ensure compliance with contract requirements and collaborate with all stakeholders
- Provide strong leadership, coaching, mentoring and inspiration to your teams to deliver the Assetlink Way
- Identify opportunities to provide innovation and value-add for the client
- Oversee all financials/budget and control the P&L
- Identify any problem areas and develop, implement, and monitor appropriate strategies to address issues
- Undertake staff training and ensure leadership and compliance with Occupational Health and Safety requirements

**Skills and Experiences**:
You will have
- Facilities management experience and a background within a retail or commercial environment
- Cleaning industry experience - ideal
- Experience in managing large and diverse teams, performance management and employee relations experience
- Demonstrated Client relationship management experience with strong influencing skills and the ability to deal with issues proactively
- Ability to work flexible hours to support your team and the client
- Strong financial / business acumen to deliver the P&L results
- Passion and commitment to deliver customer service to the highest standard - a Service Excellence focus
- Excellent communication and presentation skills - written and verbal
- Competent computer skills and exceptional attention to detail - essential
- Familiar with OHS practices and legislation
- Fully vaccinated in COVID-19

What we offer you
- Reward and recognition incentives
- Ongoing training and development
- A safe and supportive working environment
- Career development
- A family-oriented culture

In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.

**Assetlink's Diversity Commitment**:
Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth.

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