Program Support Officer, Identity And Biometrics Policy Branch

4 days ago

Brisbane, Queensland, Australia Australian Government Full time

Ongoing
- Salary: $74 679 to $81 085 plus 15.4% superannuation
- Canberra, ACT & Brisbane, QLD

**Employment Opportunity**
As part of the **Identity and Biometrics Policy Branch** your work will help protect all Australians from identity crime - including you.

The branch is responsible for the technical systems, policies and legal frameworks that are needed to establish, protect and verify identity. The branch works with Commonwealth, state and territory government agencies and industry to implement innovative methods to prevent identity crime and support victims, helps Australians to access the digital economy and digital IDs, and improves how identity is verified.

In particular, the work of the branch includes:

- managing the identity verification services, a foundational national capability that is used every day by government and industry to verify identity in order to provide access to essential services
- administering the _Identity Verification Services Act 2023 _and developing other legal frameworks to support the operation of technical systems used for identity verification
- delivering the National Strategy for Identity Resilience and policies to enhance identity security
- administering a national victim support service and developing technical systems and legal frameworks to ensure Australians can better manage their identity documents
- working across governments and industry to implement programs and policies to better safeguard identity and ensure more Australians can engage with the digital economy

This role will work within the **Identity Verification Services (IVS) Operations Section**and supports the effective delivery of three identity and biometric capabilities - the **Document Verification Service (DVS)**, the** Face Verification Service (FVS)** and the **National Driver Licence Facial Recognition Solution (NDLFRS)**.

The branch is a safe and inclusive working environment, and is focused on well-being and staff development.

**How you can help us make a difference**
We are seeking energetic and fast-learning officers who are looking to work with diverse stakeholders to support the operational functions of the identity verification services.

As an **APS4 - Program Support Officer**your responsibilities include:

- customer support, including investigation and resolution of customer issues
- using information databases, including data entry and data retrieval tasks
- management of client correspondence
- maintaining support documentation and online information
- maintaining a client database
- building and maintaining relationships with internal and external stakeholders
- providing formal communications and ad hoc reporting to stakeholders
- governance and secretariat activities, including minute taking and organising stakeholder meetings.
- strong MS Office skills
- high level stakeholder engagement and customer service skills
- an ability to work collaboratively within a team to achieve shared goals
- strong attention to detail and organisational skills suited to a high-pressure environment.

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