It Infrastructure Professional

6 days ago

Sydney, New South Wales, Australia Bebeeinfrastructure Full time

Job Title:
Infrastructure Specialist
The role of an Infrastructure Specialist involves supporting 3rd level BAU operations for all firm's IT infrastructure and networks in the Australia New Zealand region. This includes collaborating with Infrastructure and Service Desk teams in support, documentation, and implementation of all technologies and projects encompassing all technology systems, offices, data centers & cloud environments.
This is a hybrid-working opportunity that can be based in various locations including Sydney, Melbourne, Brisbane, Perth, Wellington, or Auckland.
Key Responsibilities:
Support 3rd level BAU operations for all firm's IT infrastructure and networks.
Collaborate with Infrastructure and Service Desk teams in support, documentation, and implementation of all technologies and projects.
Strong knowledge of M365 applications & MS Operating Systems.
Troubleshoot and resolve Level 3 issues with all firm's IT infrastructure Data centers, servers, networks, storage, and cloud services.
Administration of Active Directory DNS, Group Policy, SharePoint, WSUS, Intune.
Experience with industry standard backup and replication products.
Manage and resolve all critical incidents within SLA's and provide incident reports.
Assist with disaster recovery and business continuity plan for all firms.
Oversee all servers and infrastructure and ensure they are regularly patched and updated.
Proactively monitor health & performance of IPH's IT infrastructure environment.
Investigate and recommend improvements to central and remote IT infrastructure.
Keep up with new trends and products in the constantly evolving IT industry.
Ensure all designs, IT assets and processes are documented.
Requirements:
Tertiary or professional qualification in IT/Computer Science.
Minimum 3 years relevant experience in a similar role.
Experience with Microsoft products including SharePoint, Exchange, Entra, Intune, Office products.
Experience with Cloud solutions.
Familiarity with Firewall administration, including software and firmware upgrades.
Technical skills with ability to troubleshoot Level 3 technical problems.
Excellent communication and interpersonal skills for effective team engagement, customer service and stakeholder engagement.
Demonstrates a focus on quality documentation and continuous improvement.
Project management experience with proven ability to deliver on deadlines.
Troubleshoot problems and find solutions.
Scripting skills an advantage.
Experience managing Data backup and recovery solutions.

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