Quality And Capability Advisor

1 week ago

Sydney, New South Wales, Australia Australian Retirement Trust Full time

About the roleWe're all about helping our members make the most of their money.
And while they go after their goals, you can too.
As a Quality and Capability Advisor, you'll be the go-to for technical audits and quality reviews.
You'll help the team grow through coaching, reporting and smart insights and your work will guide training, improve processes and support better outcomes.Day to day, you'll:Review life claims with accuracy and fairnessGive feedback and coaching to help the team improveAnalyse data and share insights with senior leadersSupport quality assurance processes and frameworksHelp assess capability and recommend authority levelsRun deep dive audits to uncover trends and risks Location: Brisbane or SydneyAbout youYou're experienced in life claims and know exactly what quality looks like.
You're a clear communicator who genuinely enjoys helping others grow.
Curious and analytical by nature, you're not afraid to dive into the data to uncover insights and drive improvement.
We're looking for someone who:Has strong technical experience in life claimsKnows quality frameworks and risk managementUnderstands the insurance and superannuation landscapeBuilds great relationships with stakeholdersCommunicates clearly and solves complex problemsCan lead projects and present insights with confidenceHas a knack for turning data into actionIdeally holds a relevant tertiary qualificationAbout usOur 2.4 million members trust us to take care of over $330 billion in retirement savings.
And we help them take charge of their finances and face the future with confidence.
Our inclusive culture means you'll be valued and heard in a respectful workplace.
We've created an environment where you can be yourself and do amazing work.
It's that simple.
Apply online nowWe don't want to leave you with a monstrous wait.
So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not.
Being fair and up-front is important to us – and recruitment is no different.
#LI-Hybrid

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