Trainee Club Supervisor

**What an opportunity You've just stumbled across the chance to level up your hospitality career. This could be the most enjoyable, exciting and memorable role where you get to make a significant impact while growing yourself and others**

A rare opportunity for a full-time leadership development opportunity in the hospitality industry This role is perfect for someone with drive and passion who is looking to grow their career in hospitality and build a future as a visionary leader.

This role will see you learning all front of house areas, driving great customer service standards, whilst developing your leadership skills and role modelling the vision and values of our club. You will also learn our back of house operations and everything that goes into delivering a memorable customer experience.

**Your development will encompass**:

- A fully funded position in a nationally accredited, industry recognised, hospitality leadership qualification for 12 months.
- A traineeship position at a non-traineeship wage Get paid 20% higher than the first-year trainee award wage for an adult, and even higher for school leavers.
- Scheduled time in your roster to attend courses where you will network with like-minded leaders
- Support and coaching through coursework and opportunities to put your theory into practice
- Development in all service areas of the club, including bar, gaming, reception and promotions.
- Further learning in cellar operations, cash management, developing others, and plenty of opportunities for project work
- Exposure to our other venues in NSW and the chance to work with our wider team of experienced leaders
- Implementing and championing change as part of a progressive and evolving organisation

**The nitty-gritty of the daily duties will include**:

- Consistently and proactively providing exceptional customer service and creating memorable moments
- Embracing and role modelling our Vision, Mission and Values.
- Coach and mentor the team; demonstrating exceptional customer service, supporting training and onboarding, celebrating wins and having difficult conversations and coaching.
- Day-to-day management of Club Operations - including opening and closing, cash handling, legislative compliance, grievance handling, managing RSA and RCG incidents, reporting, rostering, stock management and service level management.

**About you**

You are excited for the possibilities that a long-term career in hospitality can bring You know what it means to be the "go-to" person and think on your feet; you love being able to problem solve, take ownership, lead, coach and motivate. Your unique talents, experience and focus on leadership and club operations will support building authentic relationships with our team and get to know our loyal members. You also demonstrate:

- A passion for a career in hospitality leadership
- Excellent communication skills
- Strong initiative and ability to make decisions independently
- Current RSA and RCG Competency
- Flexibility to work rotating rosters, overnight, weekends and public holidays in line with our trading hours
(Our shift hours range from 4am-6am every day)

**Our benefits**

Our team are our greatest asset, with countless great people within these walls, think of the friendships and connections ahead Additional benefits include:

- A scholarship program worth up to $1500 funding per year following your traineeship, towards studies to contribute further to your hospitality career.
- FREE Gym and Aquatics membership to keep you healthy
- Free annual flu vaccination
- Free espresso coffee and soft drink for all team members in our comfortable team lounge
- Rosters posted four weeks in advance allowing you the chance to plan how you will relax and recharge
- Discounts on food, coffee at all our outlets.
- Discounts at partnered holiday parks