
Application Support Officer
7 days ago
Sealy of Australia - Systems Support OfficerThe Company
Sealy of Australia is a wholly Australian-owned licensee of the world's largest bedding manufacturer.
Established in 1923 and leaders in the premium bedding market, Sealy is continually leading product development and innovation across the globe.
Sealy's Information Technology team provides technology solutions and support across the Sealy International Group.
Sealy International encompasses:
Sealy of Australia & Sealy New Zealand
Sealy Joint Ventures in:
Hong Kong
Singapore
Taiwan
Malaysia
Korea
Indonesia
China
India
United Kingdom
The Role
We are seeking a highly motivated, customer focused analyst and developer interested in joining our on-site Wacol based User Support team as a Systems Support Officer.
You will be an integral part of supporting the in-house developed web and mobile ERP solutions for Sealy's manufacturing, financial and distribution systems across the Sealy International Group.
In this role you will:
Provide ERP systems support as an analyst
Work closely with internal users and third parties to diagnose problems and provide training within SLAs
Perform testing to validate SOPs and bugs
Maintain system configuration and master data
Document bugs and change requests
Maintain databases using SQL
Interrogate databases to identify problems
Propose and script solutions to fix bad data
Perform ad-hoc data extracts and mass updates
Design, build, test, and implement reports
Interrogate systems in Java and JavaScript
Debug and examine code to validate system functionality and identify root causes
Design, code, test, and deploy critical ad-hoc fixes
Qualifications and Experience
To be successful in this role, you will have the following:
Excellent written and verbal communication
3 - 5 years' experience in a similar support role
Experience using ITSM tools (Atlassian Jira highly regarded)
Strong SQL skills
Programming skills in Java or JavaScript
Degree in Information Technology, Computer Science, or equivalent
Effective planning, time management and prioritisation skills
Ability to work collaboratively with user, team members and management
Highly regarded but is not mandatory:
Language abilities in Korean and/or Chinese (Mandarin/Cantonese)
Experience in manufacturing and/or financial systems
You will have great guidance and support from mentors within the Sealy Information Technology team.
How to Apply
If this position interests you, we encourage you to apply through seek.
We will be reviewing all application regularly and will be in contact with candidates selected for the next stage of the process.
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