Rooms Division Manager

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter by helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So, if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn Perth City Centre team as our new Rooms Division Manager.

Our hotel is the perfect mix of relaxation and convenience for today's comfort-seeking contemporary traveller. We have a range of 186 stylish and comfortable guest rooms offering warm and welcoming accommodation located in the heart of Perth City Centre. Our hotel offers family-friendly benefits, conference spaces & meeting rooms, and is considered Perth's best hotel for business travellers.

As the Rooms Division Manager, you will play a pivotal role in overseeing the efficient and seamless operation of our hotel's rooms division, including front office, housekeeping, and engineering. We are seeking a dynamic and experienced professional with a passion for hospitality, a keen eye for detail, and the ability to lead a dedicated team.

A little taste of your day-to-day:
Every day is different, but you'll mostly be:

- Manage / Support day-to-day operations of the Front Office, Housekeeping and Engineering departments including preparing/overseeing the department rosters in line with the Hospitality Industry General Award.
- Ensure the Hotel's key metrics are met and exceeded through engagement initiatives to drive revenue/increase loyalty recognition/meet hotels energy and cleanliness targets/ improve efficiency and guest satisfaction.
- Train, mentor and motivate colleagues to deliver exceptional service and uphold brand standards.
- Collaborate with other departments to enhance overall guest experience.
- Conduct / support leaders with recruitment and onboarding practices.
- Work closely with the finance team to set, monitor and realign your departmental budgets including managing payroll costs.
- Monitor the performance of employees and initiate disciplinary actions in accordance with company policy as required.
- Resolve guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines to ensure guest satisfaction.
- Respond to guest comments through the guest feedback systems.
- Ensure Fire Life Safety procedures are followed, coordinate employee and guest evacuation/notification in the event of an emergency.
- Ensure the IHG Security processes for security of monies, credit and financial transactions, and guest security are followed.
- Maintain a high standard of Work Health & Safety within your departments.
- Document and record all incidents involving guests or employees, or other relevant events, on the appropriate reporting systems.
- Creating the perfect working environment for your team to thrive and driving collaboration between departments.

What We need from you:

- 4+ years' guest service/ hotel experience with two years in a management capacity, or an equivalent combination of education and work experience.
- Strong leadership and communication skills.
- The ability to manage conflicting deadlines and priorities.
- Ability to analyse data and implement strategies to drive results and improve efficiency.
- Excellent customer service skills and a passion for exceeding guest expectations.
- Valid WA Driver's License.
- Approved Manager Certification (WA).
- Full Australian working rights.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

At IHG, we've made a promise. As one of the world's leading hot