Customer Success Associate

7 days ago

Melbourne, Victoria, Australia Compass Education Full time

**Come shape the future of education with us.**

Compass is one of the world's leading education technology platforms, trusted by more than 5,000 schools across Australia, the UK, and Ireland. As a high-growth scale-up backed by significant investment and a global mission, we're on a mission to deliver integrated software solutions that simplify school operations and improve teaching, learning and engagement.

Powered by over 260+ members of the Compass team, delivering smart school management solutions around the world, Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience. You can leave at the end of each day knowing you made a difference to a student's education or helped make a staff member's day just that little bit better.

**About the Role**

As a Customer Success Associate, you'll work closely with our schools throughout onboarding, training, and go-live, ensuring they become strong advocates for Compass. You'll engage with a diverse range of people across each school to make sure they feel supported and confident in adopting our platform.

**Requirements**:
**What are we looking for?**

We're looking for passionate, energetic, and switched-on people. We're not hung up on your previous experience, whether you hold a degree, or how much you already know about our platform or industry - we can teach you that.

You'll also have:

- Strong organisational skills, with the ability to manage multiple tasks, priorities, and deadlines effectively.
- High attention to detail and a commitment to delivering quality customer experiences.
- an interest in tech, with the ability to learn new platforms and tools quickly.
- A collaborative team player mindset who contributes positively to shared goals and knowledge sharing.

**Benefits**

**What's in it for you?**
- We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment
- A flexible working environment - our teams work 3 days from our office in Melbourne.
- Learning & Development opportunities - we want you to grow and get the most out of your role
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

**It is a really exciting time to join Compass. We are growing and are looking for ambitious individuals who want to grow alongside us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.**
- Prior To Commencing Employment, You Require:_
- a valid Employee Working With Children Check
- a satisfactory National Police Check
- verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate
- A valid Drivers Licence

**Ready to make a difference?

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