Functions Supervisor

5 days ago

Melbourne, Victoria, Australia Taylors Lakes Hotel Full time

The Taylors Lakes Hotel is seeking an enthusiastic, experienced and talented hospitality professional to join our expanding team

Situated in the North West suburbs of Melbourne; the hotel is an award winning venue, with 4 function spaces on alongside 58 luxury accommodation rooms, a breakfast cafe, JBJ's A La Carte restaurant & International sports bar.

Our ever growing functions department is looking for someone who loves a busy service and is passionate about maintaining a consistently high standards of service to guests.

We look forward to welcoming someone with a positive attitude, professional approach to service and great team management skills.

This is a hands on operational role; reporting directly to the F&B Manager, you will be responsible for coordinating function operations, ensuring all conferences and events run efficiently and that excellence is maintained on all fronts.

**In this role you will be responsible for**:

- Completing tasks involved with the daily operations of the functions department.
- Responsible for training, induction and development of staff
- Motivate employees and foster team work and positivity
- Conduct briefings and staff meetings to ensure adherence to policies and procedures
- Delivering a high level of customer service, mainly through face to face interactions with customers.
- Attend and participate in weekly meetings.
- Manage function diary ensuring up to date and correct.
- Practice effective communication with function and conference organizers.
- Work in conjunction with managers to ensure complete guest satisfaction.
- Supervise weddings, functions and conferences.
- Roster and control wage costs.
- Maintain correct levels of equipment required for all functions and have in place.
- Effectively resolve guest queries and complaints.
- Be responsible and accountable for hotel operations when you are the senior manager on duty.
- Compliance with company policies and procedures.

To be considered for this position:

- Previous experience in Banquets or Events, preferably within a Hotel with minimum 2 years' experience.
- Excellent communication skills - both verbal and written.
- Attention to detail.
- Strong customer focus with a can-do attitude.
- Outstanding personal presentation.
- Good organizational and time management skills.
- Experience in rostering, stock control and ordering.
- Available to work early mornings, late evenings, weekends and public holidays.
- Ability to manage multiple tasks and deadlines.
- Strong Food and Beverage experience.

The successful applicants must be available to work flexible shifts including AM and PM shifts across weekdays, weekends and public holidays.

If you meet the above criteria and have a passion for customer service and the hospitality industry, please forward your resume along with a cover letter.

You will provide support in hotel operations exceeding our guest's expectations at all levels during their stay.

**Salary**: From $54,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Every weekend
- Flexible hours
- Public holidays
- Shift work
- Weekend availability

Ability to commute/relocate:

- Taylors Lakes, VIC 3038: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (required)

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