Collections Officer

7 days ago

Sydney, New South Wales, Australia Kennards Hire Full time

**Collections Officer**

**Seven Hills, NSW**
- Largest family-owned equipment hire company in ANZ and still growing
- Culture is our secret sauce-family, innovation, customer service, down to earth
- On-Going Training & Development | Onsite parking available

**About the role**

The Collections Officer is responsible for effectively managing a portfolio of debtors and ensuring payments on overdue accounts are made in a timely manner. This will include
- Investigating, monitoring and collecting on overdue accounts.
- Provide excellent customer service at all times
- Managing a portfolio of debts
- Collecting on outstanding debt
- Negotiating payment terms
- Provide monthly aged debtor reports to management with explanations of overdue unpaid debt
- Account reconciliations
- Monitoring arrangements and finalising accounts
- Liaise with branch personnel regarding unpaid disputed debtor invoices
- Allocating payments as per remittance advices
- Liaise between customer and operations

**About you**
- You are highly motivated, a strong team player and understand the importance of excellence in customer service especially in debt collection.
- Previous experience in the Collections field 3+ years
- Superior negotiation and communication skills
- High level of accuracy and attention to detail
- Experience working in a fast paced complex environment
- Clear ability to escalate decisively, clearly and with confidence

**Why join the family**

We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan.

We offer great Benefits & Rewards such as;
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social events

Please note: Background/Police Checks will be carried out as part of the recruitment process

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