Retail Store Team Leader

1 week ago

Adelaide, South Australia Ecco Shoes Full time

Lead a team of Sales Associates at ECCO's Birkenhead Point store using your management experience
CREATE THE FOOTPRINTS OF TOMORROW
At ECCO, you become part of a global family of more than 25,000 people who are proud to support a high quality, innovative, sustainable and responsible shoe manufacturing company. ECCO respects our world environment by reducing emissions, waste and consumption of materials, energy and water. We produce and sell high-quality modern shoes and accessories through our diverse workforce who receive lifelong learning and development at all stages of their career.
About the Role:
ECCO Birkenhead Point is looking for a highly motivated and competitive Retail Team Leader with a passion to succeed. While dedicated to providing a personal level of customer service, you will help your team achieve outstanding results through leadership and coaching, driving productivity, executing brand campaigns and selling shoes that practically sell themselves
Tasks & Responsibilities:
Lead and coach the store team members to deliver exceptional customer service, uphold our quality brand, and achieve store objectives
Provide input with staff scheduling and assist in recruitment activities
Ensure Visual Merchandising plan and Mystery Shopper standards are upheld
Oversee customer returns and inventory management
Train the team on product, VM and sales techniques
Skills & Experience:
To be successful in this role you will:
Have previous retail management experience as a store manager or assistant store manager
Have demonstrated success in achieving KPIs and sales targets
Have a commitment and professionalism to providing exceptional customer service as an ECCO brand ambassador
Be a collaborator and natural people-person who thrives on building relationships
Be motivated to lead and drive your team to succeed with a growth mindset in an exciting fast-paced work environment
Possess persuasive communication skills and an agile leadership style
Be someone who LOVES product knowledge and training with a willingness to learn and develop not only yourself but the team
Perks & Benefits:
Lucrative KPI based sales bonus incentives & monthly reward and recognition opportunities.
Generous staff discounts in-store & online, with free product allocation every 6 months.
A permanent full-time role with flexibility and work/life balance through rostering.
Supportive Multi-Site Leader with regular visits and coaching.
Coaching and training programs to develop you individually and as a leader, including an induction schedule to set you up for success, engaging product and sales training to enhance your performance, and ECCO Leadership Programs for ongoing development.
Career progression opportunities - Headquartered in Denmark, we are a family-owned company that offers local and international opportunities.
Complimentary Employee Assistance Program for work & personal support.
Pride in working for a globally successful, diverse & environmentally conscious employer.
ECCO provides a diverse and progressive working environment for those who are seeking a career in retail, with a culture of ownership at all levels where everyone has a voice and makes an impact.
If this sounds like you...
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