Service Delivery Officer

1 week ago

Brisbane, Queensland, Australia Australian Taxation Office Full time

Overview
Service Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) role at
Australian Taxation Office
. This vacancy is only open to Aboriginal and Torres Strait Islander applicants. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage.
Responsibilities
As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.
You will spend your time interacting with clients over the phone supporting them in meeting their tax, superannuation and registration obligations. You'll also process account activities received through various channels, including phone, paper, web-chat, email and online portals.
You will use good judgment and apply relevant policies and procedures to inform your decision making. Your attention to detail will ensure outcomes, actions and agreements are accurately recorded.
You will be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes. You'll work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement.
Employment details
Location: Listed locations may include Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. A merit pool may be formed to fill future vacancies in these or nearby metropolitan areas.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Government Administration
Diversity and recruitment
We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment proce.
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