Customer Care Executive

1 week ago

Perth, Western Australia Advanta Full time

**Introduction**:
About the Company
Advanta is an Australian commercial seating manufacturer, supplying to the Australian and International commercial project markets through our dealer network.
Our aim is to give every client an excellent customer service experience, superior quality products and outstanding after sales service - in short a 'WOW' service.
Our employees love working as part of a fast growing, progressive and extremely customer-focused business to achieve top results.
We are passionate about helping others to succeed, maintaining our consistency and integrity, and always going above and beyond.
**Description**:
About the Role
We are seeking a highly motivated Customer Care Executive to join our team and be a driving force behind creating an end-to-end 'WOW' customer experience.
This role is critical in ensuring seamless communication and collaboration across departments to provide the best possible service to our valued customers.
Key Responsibilities
- Process orders and warranties with 100% accuracy
- Ensure warranties meet timeline targets from approval to scheduling
- Action quote requests and manage sample chair logistics
- Manage grocery/stationary orders and maintain a clean showroom
- Document management
- Proactive customer engagement

**Skills and Experiences**:
About You
- Prior experience in customer care or support roles is preferred
- Strong communication and interpersonal skills
- Proactive and customer-focused attitude
- Excellent organisational and multitasking abilities
- Ability to meet deadlines and targets
- Team player who can collaborate with various departments

If you're passionate about customer care, we'd love to hear from you

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