Contracts Manager

Reach Beyond: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to do is get on board

At CHC, we pride ourselves on our values and culture:
**Accountability**: Take pride and ownership of our actions and results.

**Collaboration**: Working together with transparency and trust to drive continuous improvement.

**Care**: Creating a safe and sustainable environment for all.

**Integrity**: Doing what's right and fostering a culture of respect.

**Excellence**: Prioritizing quality services and setting industry standards.

Role Summary:
**Contracts Manager Search & Rescue**

**Nowra, New South Wales**

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**Reach Beyond**

CHC Helicopter is a leader in the provision of helicopter support to the offshore energy market, search & rescue, and government departments, as well as organizations requiring helicopter maintenance, repair, and overhaul services through its Heli-One division.

For more than 75 years, CHC Helicopter has provided safe, reliable, and cost-effective helicopter services in some of the most remote and challenging environments around the world. Our dedication to safety and reputation for quality and innovation help our customers reach beyond what they thought possible.

The Contract Manager SAR is responsible for the client contract within the region and will report to the Head of CHC Australia. The Contract Manager SAR will work independently with both internal and external stakeholders in the role and will co-ordinate contract support with Commercial Managers and the Head of CHC Australia. Additionally, the Contract Manager SAR will be expected to work closely with the Business Unit Leaders to provide support as required.

**All you have to do is get on board.**

This role will be accountable for protecting and expanding CHC's market position for the client and for developing and executing a strategy to enhance our customers' experience with CHC, compliant with customer's expectations, contract and in line with CHC's strategy.

Key Responsibilities:
Your duties will include:

- A visible leader of all global and regional initiatives in relation to Safety, business KPI's, people, finance, and a relentless advocate of integrity at all levels
- A visible safety champion who will challenge unsafe acts and pursue improvements in safety culture and behaviour
- Develop highly effective and productive relationships with key stakeholders whether they are internal (at a global, regional and in country level and particularly with the regional management team and employees) and externally (regulators, customers, and suppliers)
- Ensure contracts are implemented following the contract kick-off meetings
- Ensure day to day operations are being met and optimized for the Defence including aircraft sharing opportunities
- Act as "problem solver" with the base manager for any operational issues and communicate with the client(s) regularly.
- Attend Customer meetings (Biannual and monthly, Performance Meetings), as the Representative dealing with resultant issues
- Attend Customer meetings with Business Unit Leader where potential proposals will be discussed
- Establish a strong relationship with the Defence SAR Contract Manager
- Ensure 100% retention of existing contracts (customer positioning) and search for future growth opportunities within Defence and AMSA.
- Liaise with Account Department to ensure contracts are invoiced accordingly and milestones (escalations, terminations, extensions) are addressed in a timely manner
- Disseminate relevant contract information to the various departments (including but not limited to contract awards, contract amendments, contract escalations etc.)
- Respond to Corporate requests for updates on contracts/amendments
- Act as the liaison with all key stake holders on a regular basis
- Responsible for the reporting and communication of general information including Key Performance Indicators and contracted SAR support availability.
- Communicate effectively with all levels of internal/external stakeholders regarding tenders, contracts, and current negotiations.
- Build team capabilities by developing self and others to deliver time and time again
- Regional travel may be required.
- May perform other duties as assigned.

Qualifications, Skills & Attributes:
**Qualifications, Skills, and Attributes**:

- Extensive experience and knowledge of Defence operations.
- A Knowledge and understanding of helicopter SAR/AME operations within Defence
- Strong interpersonal skills with the capability to effectively communicate and negotiate with colleagues and partners
- Proven experience in building long-term, strategic working relationships with Defence partners.
- Ability to infl