Field Service Manager

1 day ago

Perth, Western Australia Coates Full time

**About us**

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

**The next step in your career starts here**
- Mechanical trade qualification
- Belmont based, supporting Field Service Mechanics within the Perth Southern Region
- Permanent, full-time position, Monday - Friday

The Field Service Manager is responsible for managing a team of Field Service Mechanics within a designated service area and ensuring all breakdowns reported on customer sites are responded to and dealt with promptly and safety. The Field Service Manager is responsible for ensuring the team of Field Service Mechanics are skilled to provide exceptional customer service during all customer callouts and that they complete all work on customer sites in line with safety, legal and quality budgetary protocols.

You'll enjoy variety in your role including:

- Ensure the team of Field Service Mechanics complete services and repairs on customer sites in line with safety, legal and quality budgetary protocols.
- Ensure the team delivers exceptional customer service and is capable in fault finding technical/mechanical equipment quickly, providing solid solutions and effectively liaising with the customer during a potentially difficult or frustrating time.
- Be available and respond promptly to Field Service Mechanics, customer complaints and/or advice regarding equipment breakdowns on customer sites.
- Identify training needs of the team and create development plans for each individual.
- Promote and encourage transfer of knowledge and ideas between the service team staff to ensure maximum product knowledge.

**What you'll get in return**

We provide our team with a wide range of perks and benefits, including:

- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation

**What you'll bring to the role**
- Trade qualified in a related discipline.
- Mechanical aptitude
- Experience within a field service environment
- Extensive experience in a similar leadership role managing employees servicing equipment.
- Proven ability to self-manage time and workload according to deadline.

**Looking for more reasons to join Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

**Coates. Equipped for you.

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