Customer Banking Specialist Gladstone

This is a Customer Banking Specialist Gladstone role with Commonwealth Bank based in QLD, AU
== Commonwealth Bank ==
Role Seniority
- junior
More about the Customer Banking Specialist Gladstone role at Commonwealth Bank
Thorough training program to kickstart your banking career
Access to extensive employee benefits & discounts
Be part of a collaborative and high-performing culture
Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:
Monday 10.00am – 3.00pm
Wednesday 10.00am – 3.00pm
Friday 10.00am – 3.00pm
Do work that matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.
What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.
See yourself in our team
As the Customer Banking Specialist in our
Gladstone Branch
you'll:
Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business, Banking & Financial Advice
Support customers with enquiries, maintenance on accounts and process applications for credit products
Complete Financial Health Checks to assess customers' financial needs and identify any changes
Educate and demonstrate of our in-branch technology and digital banking options to customers
Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture
We're interested in hearing from people who have
Experience in delivering exceptional customer service ideally in financial services, retail or hospitality
Excellent communication skills & the ability to articulate financial terms in a clear way
The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do
Ability to work in retail environment that's busy and commercially driven
A genuine interest in building a career with CommBank
With us, you'll help customers make informed financial decisions to achieve their goals.
If this role matches your experience and career goals, apply today
Aboriginal &/or Torres Strait Islander people encouraged to apply
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 25/08/2025
Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Commonwealth Bank team will be there to support your growth.
Please consider applying even if you don't meet 100% of what's outlined
Key Responsibilities
Engaging with customers
Supporting customer inquiries
Conducting financial health checks
Key Strengths
Customer service experience
? Communication skills
Problem-solving skills
Retail environment experience
Interest in banking career
Technology proficiency
Why Commonwealth Bank is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Commonwealth Bank not with Hatch.