Customer Service Representative

2 weeks ago

Melbourne, Victoria, Australia Paper Australia Pty Ltd Full time

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Customer Service Representative
We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.
We stand for innovation, smart solutions, and sustainability
Discover the Opportunity....
Opal Fibre Packaging Australia provides a full service offering in corrugated cardboard box packaging from design and product testing through to supply chain integration.
We have an exciting opportunity for a Customer Service Representative to join the team at our site in Knoxfield (Victoria).
The key focus of this role will be to:
Providing high level customer service to a large customer portfolio using both email and phone
Providing ongoing support to both internal and external stakeholders
Utilising our various applications to assist customers with order requirements
Management of cases within CRM system to achieve recommended close out times and effective resolution for customers
Providing prompt communication to customers with regards to order status when required
Ensuring customer queries are handled efficiently and to the customer's satisfaction
Developing strong ongoing relationships with customers
We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves.
We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.
For this role we would ideally like you to have:
Previous experience in a fast-paced customer service and admin environment
Experience in using CRM systems is required (SAP or Microsoft Dynamics experience would be highly regarded)
Experience working in a manufacturing/ warehousing/ FMCG environment would be highly regarded
Advanced level of attention to detail, accuracy, and quality
Strong communication skills with both inbound and outbound stakeholders (including phone and email communication)
Prioritization and problem-solving skills
The ability to remain calm under pressure
Confidence in building relationships over the phone to resolve issues
Applications are open to both internal and external candidates.
If this sounds like the opportunity for you apply now
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