Customer Operations Agent

2 days ago

Brisbane, Queensland, Australia Avis Budget Group Full time

Overview
Customer Operations Agent (Full-Time) role at Avis Budget Group.
Location: Currimundi, Queensland, Australia.
Full-Time role (38 hours per week).
About The Role
As a Rental Operations Agent, you'll be involved in all aspects of our operations—from interacting with customers at the counter to preparing vehicles for their next journey.
This is a varied, hands-on role that combines customer service, vehicle inspections, and cleaning duties.
What You'll Be Doing
Welcoming and assisting customers at the rental counter
Completing rental transactions, bookings, and contracts
Promoting our products and services
Inspecting vehicles for damage and cleanliness
Cleaning the interior and exterior of vehicles to company standards
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What We're Looking For
A full and valid Australian driver's licence
Availability to work a rotating roster (including weekends, evenings, and public holidays)
Experience in customer service, retail, hospitality, or sales is a plus
Ability to work in a fast-paced environment while delivering exceptional service
Comfortable using computer systems to manage bookings and rental information
Strong attention to detail and ability to follow procedures
Perks & Benefits
Compettive Hourly Rate + loadings + performance incentives
Wellbeing program including life insurance, discounted health cover & superannuation options
Access to Perkbox – discounts on retail, fitness, cinema, and more
Employee discounts on car rentals across Avis Budget Group
24/7 Mental Health Support via Employee Assistance Program (EAP)
Comprehensive training to help you succeed and grow
Who We Are
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose.
Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain.
We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportation solutions.
Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.
Ready to be #driventobethebest?
Apply now and start your journey with us
Location: Currimundi, Queensland, Australia
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