Client Engagement Consultant

Permanent full-time role
- Not-for-profit salary packaging options of up to $15,899 per year (Increase your take home pay)
- ** Financial Wellbeing** - Beyond Bank Care Program, Perkbox discount and perks.
- ** Health Benefits -** Annual flu vaccination, Perkbox Wellbeing Hub and Gym Discounts, EAP

**About Us**

DLi is a leading provider of disability support services in South Australia. For more than 40 years, we have supported South Australians to live the life they choose through a broad range of services. We deliver these services with knowledge, experience, diligence, and enthusiasm. Services include:

- Supported Independent Living
- In-home Support
- Behaviour Support
- Short Term and Medium-Term Accommodation
- Lifestyle and community Participation programs

Our clients also benefit from our mature approach to disability service provision through our Quality and Safeguarding Team which is responsible for driving a culture of industry best practice and compliance within the organisation, setting us apart from our competitors. The team provides specialist NDIS, psychological and legal compliance advice and support to our staff, managers, team leaders and support workers, ensuring that our clients best interest are at the centre of everything we do at all times and our service delivery is of the highest standards.

Our highly trained, person-centered team is equipped with the necessary resources to fulfill our client's needs seamlessly. From the initial onboarding process to the delivery of our services, clients have a designated point of contact, ensuring continuity and personalised assistance at every step.

**Our Values**

Everything we do at DLi is underpinned by our values. These are:

- ** Impactful**: We have a positive impact, supporting people to thrive and succeed.
- ** Joyful**: We create a positive environment, taking great delight in supporting others to flourish.
- ** Connected**: We take the time to build strong connections so that people feel supported, valued & safe.
- ** Supportive**: We are kind, understanding and encouraging of people's goals and aspirations
- ** Genuine**: We are sincere, honest, respectful and fair.

**Your Role**

As our Client Engagement Consultant, you'll be the friendly and knowledgeable guide who assists individuals, families, and representatives through the onboarding process. You'll help tailor supports, develop service quotes, and ensure our clients feel empowered, valued, and confident in choosing DLi.

You'll collaborate with service delivery teams, engage with clients to understand their needs, and create seamless, person-centred support solutions. Your role is all about building relationships, ensuring a smooth transition into our services, and maintaining strong networks within the disability sector.

**Your Experience and Role Requirements**
- A Cert IV in Disability/Community Services or equivalent experience - highly regarded
- Solid knowledge of the NDIS framework, funding, and service guidelines
- Practical experience in developing Service Agreements, Schedules of Support, and Rosters of Care
- Excellent communication skills—whether it's advocating, resolving conflicts, or negotiating
- A passion for person-centred support and helping people achieve their goals
- A knack for problem-solving, multitasking, and building positive relationships
- Tech-savvy—familiar with PRODA, Microsoft Suite, and Lumary CRM
- NDIS Quality, Safety & You Certificate
- Valid Driver's License—and willingness to travel as required
- A strong understanding of NDIS legislation, compliance, and safeguarding
- Experience in stakeholder engagement and client advocacy

**What's In It For You**
- ** Impactful Work** - Be part of a team that truly changes lives.
- ** Financial Wellbeing** - Salary Packaging, Beyond Bank Care Program, Perkbox discount and perks.
- ** Health Benefits -** Annual flu vaccination, Perkbox Wellbeing Hub and Gym Discounts, EAP
- ** Supportive Culture** - Work with a team that values connection, inclusion, and fun
- ** Flexibility** - We understand that life happens, and we support a work-life balance.
- ** Competitive Salary** - Plus, salary packaging benefits to boost your take-home pay.

**Application Deadline**

DLi is an Equal Opportunity Employer with a diverse workforce. DLi is committed to improving and sustaining employment outcomes for people from diverse backgrounds.

Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities are encouraged to apply.